anything, and yet, we had a fireball seen from 40 miles away. that had never happened before. >> in the first few days, kallstrom met with the families at a airport hotel. >> it was just overwhelming. >> what did they want you to say to them? >> they wanted me to tell them what happened. and i didn't know. >> by the end of the week, 140 bodies had been recovered. one was brenna zievert, the younger of the two sisters who came home one time with a tattoo on her shoulder that her mother did not like. >> i said, you know, that may be something that you do not like, and it may never like, and when it happened the one thing that she was identified so quickly is because of the tattoo. that came back and i kind of