a narrow range of views. those criticisms struck a chord with a number of viewers, such asjeff kay, who wrote... peter underwood thought... and jacob aron added... nobody from the bbc was available to discuss the review�*s findings, although it did tell us that the corporation's board has asked the executive team for an action plan to address the challenges it lays out. but i am pleased to say that i'm joined on the line from oxford by one of the review�*s co—authors, sir andrew dilnot. so what were your key findings?