even when you've finished at night, so they've come in and you're worried maybe at night when you finish that they're out the back waiting or out the front. they could still be there. whereas before they would come in, we would phone the police, they would maybe get lifted. sometimes, they would get charged. but within a week, they were back in the store again. and it was as if — we actually got to the point where you actually feel, is it worth doing all of this? but to know now that if it happens, that something is going to get done about it is great. it makes my staff feel more secure, safer in the stores, and it's the same with me. even more worryingly, 1k per cent of shop staff have been physically assaulted in the same period. the union has spoken to workers who have been spat at, kicked, punched, had bottles smashed over their head and eggs thrown at them. unfortunately, lots of victims don't tell their employer what's happened.

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