these families say they have faced completed forms, faced complicated forms, documents which will not upload, documents which disappear, time consuming checks and red tape. mike and his wife clare have offered refuge to a couple who applied for a visa 12 days ago. it is hugely frustrating that it is easier for me to open up an aianb today and have anybody stay as of tomorrow regardless of what kind of family they are and what their circumstances is, than it is to welcome someone who is trying to flee from a war zone. lindy and her husband james have offered a home. what really gets to me is, they are still in kyiv, are they 0k, it's the first message of the day, you wait for the response, and you go, they are ok, that's great, everything is good we can carry on as normal. and the system is failing those people.