conditions.— rules and changes to pay and conditions. j . . ,, ., conditions. and a backlog in the drivin: conditions. and a backlog in the driving test _ conditions. and a backlog in the driving test as _ conditions. and a backlog in the driving test as well. _ conditions. and a backlog in the driving test as well. i _ conditions. and a backlog in the driving test as well. i want - conditions. and a backlog in the driving test as well. i want to i driving test as well. i want to return to _ driving test as well. i want to return to chris, _ driving test as well. i want to return to chris, if— driving test as well. i want to return to chris, if i _ driving test as well. i want to return to chris, if i can. i return to chris, if i can. technology failed us there, but you are back with us. let“s technology failed us there, but you are back with us. let's talk about those skills, i was talking about the mismatch between whatjobs we need to and the people who may have the skills for them?— the skills for them? correct, of course we _ the skills for them? correct, of course we have _ the skills for them? correct, of course we have seen _ the skills for them? correct, of course we have seen the - the skills for them? correct, of course we have seen the shift i the skills for them? correct, of i course we have seen the shift from the aviation — course we have seen the shift from the aviation industry into customer service _ the aviation industry into customer service roles during the last 18 months. — service roles during the last 18 months, but obviously we are seeing some _ months, but obviously we are seeing some of— months, but obviously we are seeing some of those individuals that want to go— some of those individuals that want to go back— some of those individuals that want to go back into aviation, as that sector— to go back into aviation, as that sector wakes up again. that isjust an example — sector wakes up again. that isjust an example of the kind of speed with which _ an example of the kind of speed with which the _ an example of the kind of speed with which the skills are shifting from one to _ which the skills are shifting from one to the — which the skills are shifting from one to the other. but i think this is where — one to the other. but i think this is where employers have to be rain -- remain— is where employers have to be rain —— remain agile. they have to increase — —— remain agile. they have to increase training, help with skills development and mentoring and that is the _ development and mentoring and that is the core _ development and mentoring and that is the core objective for the medium, _ is the core objective for the medium, long term. addressing the