TORONTO --
As part of an annual survey of shoppers, market research and analytics company Leger has unveiled the top retailers in Ontario and top online retailers for all for Canada for 2020.
Examining 145 retailers in Ontario that cover 20 different sectors, Leger conducted an online survey of nearly 13,000 Ontarians, according to the company’s press release.
All retailers were assigned a score from zero to 100 on the “16 dimensions of customer experience,” which include things like product quality, staff courtesy and store ambience.
The retail sector has been hit especially hard in the pandemic, and independent retail expert and consultant Doug Stephens says that companies and brands have generally fallen into “three classes” in weathering the fallout.