Article - The Prepared Leader: The Five Phases of Crisis Management - By Erika James - In The Prepared Leader: Emerge from Any Crisis More Resilient Than Before, two crisis leadership experts - Wharton Dean Erika H. James and Lynn Perry Wooten, president of Simmons University - provide tools and frameworks for addressing and learning from crises. In the following excerpt from their book, James and Wooten identify the five phases of crisis management.

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