Denise Spingler The minimum qualifications and the amount of training required to develop a successful emergency dispatcher is extensive. Pair this with the competency level required in handling a 9-1-1 call. The people behind the scenes doing this job are professionals in their field. These professionals are classified by New York state and the federal government as âclericalâ workers. We are urging our state representatives to classify these people according to the labor they perform. We are asking them to support a bill that would designate public safety dispatchers, emergency operators, emergency complaint operators and emergency service dispatchers as first responders.