Southwest Airlines Reports Fourth Quarter And Annual 2020 Results News provided by Share this article Share this article DALLAS, Jan. 28, 2021 /PRNewswire/ -- Southwest Airlines Co. (NYSE: LUV) (the "Company") today reported its fourth quarter and annual 2020 financial results: Fourth quarter net loss of $908 million, or $1.54 loss per diluted share Excluding special items Annual net loss of $3.1 billion, or $5.44 loss per diluted share Excluding special items, annual net loss of $3.5 billion, or $6.22 loss per diluted share Ended 2020 with liquidity 2 of $14.3 billion, well in excess of debt outstanding Gary C. Kelly, Chairman of the Board and Chief Executive Officer, stated, "The COVID-19 pandemic devastated the world, and our heart goes out to all those affected. The airline industry was hit especially hard in 2020, and we incurred our first annual net loss since 1972. Our annual 2020 operating revenues declined approximately 60 percent, year-over-year, and we experienced our largest monthly decline in operating revenues in April 2020, down 92 percent, year-over-year, when the pandemic spread and shelter-in-place orders and similar restrictions were implemented throughout the country. Travel and tourism industries face an ever-changing environment as the pandemic evolves. Nevertheless, our Employees have not wavered; rather, they have responded swiftly and with resolve. They adjusted our flight schedules numerous times; implemented new health and safety protocols for Employees and Customers; and developed and deployed remote work capabilities for back-office Employees and Call Center Representatives. On top of these notable accomplishments, our Employees delivered the U.S. airline industry's best Customer Service