But since December, six residents have died in an outbreak in the memory care wing of the facility, officials say. “It was a little sad because they were just about ready to start vaccinating patients,” Balmes said, but stressed the outbreak there could have been far worse. “Given the size of the facility, it’s still looking good compared to the national statistics about long term care facilities.” But that’s not much comfort to the staff, says Nawzaneen Talai, chief of quality for Laguna Honda. “You have gone, essentially, nine months without a single death and when every single resident and staff person who has been infected has recovered -- it hits really hard,” she said. “It really hurts the staff, because they start to question if they did something wrong -- and that’s just not the case.”