Singapore’s national postal service improves listening capabilities to drive rapid and targeted improvements
SINGAPORE – Media OutReach – 15 April 2021 – Qualtrics (Nasdaq: XM), the world’s No. 1 Experience Management (XM) Platform and creator of the XM category, today announced that Singapore Post Limited (SingPost), Singapore’s national postal service provider and pioneer of international eCommerce logistics, has chosen Qualtrics CustomerXM™ to identify and implement the actions the organisation can take to improve customer experience in a post-COVID-19 world.
Two of the top consumer behaviours expected to continue after the pandemic are changing customer needs and an increasing demand for online shopping.[1] Having experienced a 40 per cent year-on-year surge in e-commerce deliveries in 2020, SingPost will use Qualtrics to capture insights helping the business create the fast, resilient, and reliable delivery systems customers are increasingly demanding in Singapore and across the globe.