Please standby. June 19, 2020, lafco. Good morning, everyone. This meeting will come to order. This is the june 19, 2020 regular meeting of the San Francisco local Agency Formation commission. I am sandra lee fewer, chair of the body. Our clerk is here. I would like to thank madam clerk, do we have a name from sfgovtv . I think you are on mute, madam clerk. No, i am sorry. We did not receive the sfgovtv name. I would like to thank sfgovtv for broadcasting this meeting. Do you have any announcements. Due to the covid19 Health Emergency and to protect commissioners, City Employees and public, city hall is closed. Members will be participating in the meeting remotely. This precaution is taken pursuant to the various local, state federal orders and directives. Commission members will attend through Video Conference and participate to the same extent as if they were physically present. Public comment is available on each item on the agenda. Both channel 26 and sfgovtv are streaming the number across the screen. Opportunities to speak during the Public Comment period are available via phone by calling 415 6550001. Id1454037332. Then pound then pound again. When connected you will hear the discussions. You will be muted in his senning mode only. When your item comes up dial star three to be added to the speaker line. Best practices call from quiet location, speak clearly and turndown your television or radio. You may submit Public Comment in the following ways. Email myself alisa. Somera at sfgovtv. If you submit via email it will be forwarded to the supervisors as part of the official file. Thank you. Madam clerk, please call item 2. Approval of the lafco minutes from the may 15, 2020 regular meeting. Any comments . Seeing none, open up for Public Comment, please. Are there any callers lined up to speak . Members of the public who wish to provide Public Comment call 415 6550001. Access code 145 4037332. Then pound and pound again. Please dial star three and the system prompt will indicate you have been unmuted when your comments should begin. There are no callers in the queue. Public comment on item 21 closed. I make a motion to approve the minutes of the lafco meeting ma. Second. Roll call vote. Item 2 approval of minutes. Vice chair pollock. Aye. Commissioner haney. Aye. Commissioner mar. Aye. Commissioner fewer. Aye. There are four ayes. Thank you very much. Did we ask commissioner singh . She is alternate. When commissioner pollock is here, she is not a Voting Member. Please call item 3. Community choice agreedation activities report. We have Michael Hyams from the clean power San FranciscoPublic Utilities commission. Can you hear me . Yes. I am the director of clean power s. F. For the San FranciscoPublic Utilities commission. We have a full update for you today. I do have some slides. I will share my screen. Now, i think we are all set. Good morning again. For our update today, we will provide an update on clean power s. F. Enrollment and Service Statistics and what is going on the past couple months. We didnt present to this body last month. Our update will include information on covid19 related impacts. As commissioner fewer mentioned, i am joined by our Power Communications manager peter to share information about our outreach to the community regarding available relief measures. We will share information about clean power s. F. New program electricity rates and update on activities coming up including work for new Energy Efficiency programming and update on the integrated Resource Planning process. As for enrollment and Service Statistics. First, our clean power s. F. Continue serves customers successfully. We enrolled 405,000 customer accounts in the city. The program opt out rate is up a small an amount and is now 3. 9 of all enrolled accounts. That is more than 96 customer retention rate. Customer enrollment in supergreen, 100 Renewable Energy product increased. It is at 2. 0 of active accounts. That hasnt changed. It has been growing. Supervisor green activity sales represent 4. 5 of clean power s. F. Total annual sales. Clean power s. F. Is in the midst of completing the final customer enrollment. This was planned before the end of the 2020 fiscal year and includes new accounts that Began Service after our previous enrollments that had not been in concluded and some large commercial and Affordable Housing customer accounts we had withheld for additional engagement. The table here summarizes customer enrollment by customer type. To date. 3 of customer accounts opted out. What has been happening . Of course, covid19 is happening. It has had a huge impact on the community, nation and globe. As i reported in april clean power s. F. Is fully operational. Reliabilities of our electric service and commitment to customers has not changed. The Society Response has required sacrifice and many members are facing economic hardship. I want to emphasize as i did in april that we are here to help. From the standpoint of clean power s. F. Customers demands for electricity we have seen consistent reduction in usage 7 to 10 relative to preshelterinplace forecast since that shelterinplace order was issued. The chart on this slide highlights this change contrasting our preshelterinplace energy demand. That is orange line with the actual demand, which is the blue line. Examining specific customer groups sort of deeper within this chart. Our commercial customer demand is down 20 since shelterinplace began. It appears to slowly rise as the economy has reopened. We expect commercial demand to stay down as businesses activity is fundamentally reduced. Residential demand has been up relative to preshelterinplace forecasts. The significant increase in demand we saw early on with shelterinplace is on the decline. This is likely due to longer days and warmer weather, which reduce home electricity usage. With respect to power supply. To date no problems with our power supply or supplier solvency orable to operate. Of course, we continue to closely monitor this. However, we do understand for some projects in california shelterinplace policies impacted construction schedules. There is a concern it could disrupt Global Supply chains for new project development. We are in regular communications with the projects clean power sf will purchase power from. Neither projects under construction this year. The solar and the voyager wind project have reported delays. These are to begin operations and start delivering Renewable Power september and december of this year respectively. We are also working hard to bring on more Renewable Energy supply, including the first Battery Storage contracts as a result of the Renewable Energy solicitation issued in august of last year. I expect to have more information on the status of Renewable Energy contracting efforts in upcoming meetings. As i mentioned before, we recognize that covid19 has required a s Society Response tt involves sacrifice in economic hard ship. There are a number of measures to help clean power s. F. Customers. I ran through these in the last meeting, but we want to provide them here. We want the public to be aware of the programs and they include discount programs like care and fara, flexible payment options, protections from medical baseline customers requiring electricity to run the medical equipment. The state of california has ordered pg and e to cease disconnections of customers for late payment and the mayor directed the nonpayment. Finally, customers have been receiving the california climate credit on bills for the past few months providing credit between 17 to 35 during the time sab, reducing overall time span, reducing overall bills. We have also been proactively reaching out to customers to inform them of assistance availability. Peter is here with me. I want to hand this over to him to share the great work or Communications Team has been doing. Thanks, mike. Can everybody hear me . Yes. Thank you. Good morning, commissioners. I am peter galata, Communications Manager for clean power s. F. At the sfpuc. I am excited to report back to you for the work we have been doing as part of our response to covid19. I think we can all agree information is power in a pandemic, and one of the first steps we took after shelterinplace order in march was to put together essential information for our customers regarding service impacts, payment support and ways to save on electricity billings. We created a dedicated covid19 web page on clean power s. F. Org. An image you can see here on the slide. This page is immediately accessible from the home page and is where we provide the latest information to customers. As mike mentioned we know many customers are using more energy at home because of shelterinplace and they are experiencing hardship due to covid19, we created a dedicated lower your bill page as a one stop information hub on available discount programs, Financial Assistance as well as actions customers can take at home to low on were their bill. I will share statistics later. I will say the lower your bill page is the highest viewed page on our website to date. We know customers are interested in this information and looking for it and we are providing it to them. All of this information is available in english, spanish, chinese and filipino on clean power s. F. Org. Commissioner fewer you asked we consider additional proactive outreach to low income and non English Speaking customers. We now have a Customer Support campaign which i will talk about today. The goal was to proactively reach low nick and limited english customers with information about how to save on electricity bill. So for this targeted campaign, we pursued a multi touch, multi linlingual campaign direct ema, print and digital ads and social media. The look and feel of the campaign was positive, friendly, and peoplefocused. This Campaign Began on may 24 with our first in language present advertisements appearing. We ran three sunday ads starting on may 24 through early june. We also purchased print and digital advertisements in a number of local newspapers. The San Francisco day view, sunset beacon. Those ads all directed customers to our website, two pages that i described earlier and the call center number. In addition, we mailed postcards to approximately 5,000 customers who have specifically requested in Language Communications in spanish or chinese. They directed customers to the translated information o on the web page and to the call center where they can access the Language Line and get access information through the call center. We also continue to promote Customer Support resources on social media and, finally, one of the most exciting things to share with you today is we sent our brand new customers the newsletter out to 11,000 businesses and 220,000 residen residents. You may have received the e newsletter in youre in box last week as customers. The content focused on covid19 Customer Support and directing customers to resources how to lower bills. For businesses on you they can apply for Business Loans to access the resources the city is providing for our businesses. While the campaign is still underway, we have some preliminary data to share with you today. What we see is customers not only received the information and it prompted engagement. Increase in power sf website traffic and increased calls to the call center. For the last 30day period from may 10 to june 8, there was a 66 increase in website traffic. In addition the lower your bill web page saw 1,000 increase in traffic. That page has had over 2200 views in the past 30days. Our translated chinese web page also saw 3900 increase in traffic. Prior to this campaign that page had about a dozen views. It has now had over 400 views in the past 30days. The call center has seen increase of of 290 for the fit week of june. The direct mail postcard was the top reason customers called in, and customers calling in were asking about discounts on their bill as well as payment assistance. Those were the most common reasons people were calling in. We sent out our customer e newsletter to commercial and residential customers. We saw a strong open rate of 36 for business newsletter, that is double industry average. We saw an open rate of 37 for residential, unsubscribe low and asking for Important Information on covid19 support. That was of most interest to customers. These are just preliminary results we wanted to share since the ads will run through the end of june. We will have a picture to share on impact probably in july. So far we are pleased with these results. I am happy to answer any questions you have. I will turn it over to mike. Thank you, peter. Thank you, commissioners, for the great feedback you gave us a couple months ago. As you can see, our great team took that input and ran with it. We think it is Generating Positive resultin results. In other news we have new electricity rates. You might recall at your meeting on february 21st i shadowier planning i reported we were bringing a action. They adopted a Rate Adjustment formula for the clean power sf program to support timely and efficient Rate Adjustments. Of course, maintaining program affordable as p. G. E. Makes changes to the power charge and pcia. As a reminder it is the exit fee we charge customers and other programs for the unavoidable above market cost of Energy Resource commitments it made on behalf of clean power sf customers prior to the formation of the program. The adopted rate action authorized formula add adjustment of the current clean power s. F. Rates based on three criteria. Those included clean power sf rate within plus or minus 1 of comparable pg and e rates after accounting from p. C. I. A. Two, they recover the program costs. Three, it did not increase customer generation more than 10 from the rates in place prior to this recent action. The resolution is noted the slide there. These formula add adjustments may only be triggered by rate changes resulting in the clean power s. F. Rates higher than the equivalent rates or more than 2 discounted from the equivalent be rates. The intent here is to allow us to be nimble in how we adjust our rates, recognizing that some of the costs our customers pay are not in our control and they show up on the pg e side of the bill. We are often times in a mode of responding to those changes. Following our rate action, pg and e received approval to change rates on may 1st. That resulted in increase of 1 for residential and small and medium commercial customers. Large customers saw a 1. 5 decrease. The rate change featured 20 increase of the power charge and difference adjustment. Without reduction in the clean power s. F. Rates the net results to customers would be that the generation supply cost would be 2 to 3 higher than Generation Service from pg and. Pursuant to the mechanism approved if february. We reduced rates after accounting for the pcia effective may 15, 2020. The new rates represent decrease of 1 to 3 in pg and e average green rates depending on the customer class. Bottom line. The customer bills will continue to be lower. Shifting gears. What is coming up . A few more slides here. I am happy to report that clean power s. F. In collaboration with the San Francisco department ofen vinement is developing a new Energy Efficiency program to Serve Community organizations. It would be funded through rate payer public funds administered by the Public Utilities commission. Staff is developing an application for submission to the c p. U. C. In the next month or so. If approved, this new Energy Efficiency program would expand access to Energy Efficiency services in the Food Service Industry including grocery stores, market and restaurants and nonprofit dining halls and food banks and Meal Delivery services for Community Members in need. By subsidizing the investments it will reduce costs and help improve financial viability. Before covid19 these businesses were threatened by increasing rents and operating costs and are now most impacted by the economic downturn from covid19. It will provide successor to the sf Energy Watch Program winding down this year. It will comment existing energy efishen seen programs funded by all rate payer and available through pg and e and bay area Regional Network often called bay re