Supervisors agenda unless other stated. Member peskin . Present. Ronen . Sheehy . Present. All members are present. We will be calling 1, 2, 3, 4, 5 to allow supervisor cohen to attend her items. Please call number one. Hearing to consider the transfer of type 21 offsale general beer, wine and distilled Spirits Liquor license to verve holdings, doing business as verve at 2358 fillmore street, will serve the public convenience or necessity of the city and county of San Francisco. Good morning, supervisors. They have applied for a type 21 license and if approved this would allow them to sell beer, wine and distilled spirits. There are zero letters of protest. Zero letters of support. Theyre located in plot 295 which is considered a highcrime area. They are in track 135 which is considered a high saturation area. Alu approves with the following recommended conditions. Number one, sales of alcohol beverages shall be permitted between the hours of 9 a. M. To 11 p. M. Daily. Number 2, the petitioner shall be responsible for maintaining free of litter the area adjacent to the premise which they have control. Number 3. Loitering, loitering is defined, lingering aimlessly without lawful business. Its prohibited on sidewalks or property adjacent to the licensed premises under the control of the licensee. And number 4, graffiti shall be removed from the premise and all parking lots under the control of licensee within 72 hours of application. If the graffiti occurs on a friday, weekend, or holiday, the licensee shall remove graffiti within 72 hours of the beginning of the next weekday. It showed be noted that the applicant has agreed with the conditions. Supervisor sheehy the applicants are invited to present if they wish. Hi there. My name is dustin wilson, im one of the operating partners of verve wine. We have this california location is our second store. We have a small store in new york. Where we sell really highquality wines acrosses board, i couldnt consider us just an average wine store, i would like to think were more upscale than that. We bring more of restaurant hospitality approach to the way we sell wine and are very excited to be part of the neighborhood. I think weve had a great impact in try becca, new york and our neighbors really love us and were looking forward to being part of this neighborhood as well. Supervisor sheehy before we go to Public Comment, any questions . Is there any Public Comment . So do i have a motion . Seeing no Public Comments, its closed. Id like to make a motion to positive recommendations. No objection. Objections . The motion passes. Still learning this. Now, i think we go to item 3. Clerk im happy to call the item. Agenda item 3, addresses cleanliness, safety and availability of social services as at the bay party rapid transit, usedly many people. Hear Department Presentations on the efforts and achievements in contributing to a new baseline for 16th street bart plaza, whether hours of Power Washing or numbers successfully diverted by the Law Enforcement assisted diversion. Supervisor sheehy thank you, i want to thank supervisor ronen for introducing the item. Supervisor ronen thank you so much. I wanted to thank everyone who came out today for the hearing. Were going to briefly hear from presenters from bart, hut team and the lead program in San Francisco. I dont see director dusty, but i know hes here and coming up shortly. I want to give my profound thanks to bevan who there he is. He just walked in the room. Im giving you my heart felt thanks because from your one year on the board, i think you accomplished a record amount. And about five months ago, director dusty called me and he said, you know conditions at the 16th street bart station are really bad and ive come out here and decided im going to clean it myself. I was wondering if you would like to join me one week. I said thats a great idea, i would love to join you. That first week that i joined director dusty, i have to say it was a particularly i dont know if it was auspicious time to go, but it was the day after halloween. It was one of the most unhealthy situations ive seen. When youre a passenger, you just kind of walk through, look straight and try not to touch or see as little as possible, because its a station that has been historically plagued by many difficult issues coming together in one. So when i became like the amazing janitors who work fulltime for bart, and got my gloves on and started cleaning the station myself, i started looking at the problem in a whole new light. And the bottom line is, that for a transit hub as big as the 16th street bart station is, it is absolutely unacceptable that the residents of San Francisco and the transit riders have to subject themselves to those conditions on a daily basis. It is a public plaza. And there were used needles, human waste. The stench of urine was overwhelming. Heaps of soiled clothing. Dead animals. I mean i could go on and on, but ill spare you all. What ill say over the five months that the director and i have been cleaning the bart station, joining the janitor biron who does this as a living and does an amazing job to the best of his ability every single day, we have made it a crusade to change the conditions at the station. We have really good news. Ill leave that good news for bart to tell us all. But i will say that this morning before i came here, i was at the bart cleaning the station and its looking better than ive ever seen it. It is clean, sanitary, no longer dangerous. I want to thank bart for listening to us and working with us to fix this problem. Which was long overdue. I will tell you every week when beavan and i are cleaning the station, we get stopped by countless transit riders. Weve made friends with those who hang out in the station and they say its never been better, safer, cleaner. And were making a big difference. But we have a ways to go. The bart station at 16th street for many reasons is a place where people have hung out historically. Its surrounded by many sro hotels that dont have indoor space for people to congregate and to be together. And so that public plaza is a place where people come to hang out. There are homeless residents who have been living in the plaza for quite some time. And its a place where we need a whole other level and host of social services. The continued work that im going to be doing and ill be there every wednesday until we accomplish this next goal of ours, is that we get hot tea members that primary job is focused on the station. Director dusty and i are in the process of talking to bart, mta and other city departments about funding fulltime hot team members at the station. We have the Navigation Center in the mission, so we have places that hot team members can direct people to sleep and be safe and have allday access to bathrooms and showers and food and services that they need. But we need to improve the situation at bart. Were also going to be hearing from the lead sf, which is a program that has been piloted in San Francisco and one of the hubs of the program is the 1th street 16th street bart station. We were out there talking to the lead team that is contracted out through sultan agency and theyre out there, diverting people, and lowlevel that have lowlevel drug offenses, not to the jail, but to services to improve their lives. Thats the type of partnership we have between bart and the city Going Forward that will finally start making a difference in this station. Let me be clear. We have no desire to kick people out of the station, but we do have a desire to make sure that people are getting the services that they need. The last thing ill say before i turn it over to the presenters and then ill have questions for them. There was a woman named alice, and Heather Knight from the chronicle tt wrote about alice, who had been living three years in front, in a chair, in front of the burger king in the bart plaza. How this 63yearold woman who is very, very ill, was able to live for three years in that station, without getting the help she needs, is beyond me. Its something i want to hear about today. Its something that ive dedicated myself to working on Going Forward. We, thanks to ann gallagher, a volunteer in my office, and her husband dr. Dan, who is retired but used to work in dph as part of Homeless HealthServices Made it their personal mission to work with alice every single day until they got her inside. Im very happy to report that for the first time in three years, she has a home. She has the medical care that she needs and deserved, but i dont understand why it took the Supervisors Office and volunteers that were dedicated specifically to alice, to intervene in her life and get her inside. She would have died on the streets if we hadnt intervened. Thats just not acceptable. We need to do better. I think the situation at the 16th street bart station is an example of government failing. Bart of the city of San Francisco not doing our jobs. And im glad to see that we have fixed that and that were going to do what we should have been doing all along, but if we cant keep our transit stations clean and we cant provide services to seniors and Homeless People who have Mental Health and substance abuse, that is a failure of government. It is our job to fix these things and thats what were doing and going to continue to do. Without further ado, if my colleagues dont have any comments, then im going to ask paul overseer from bart to start us off. Good morning, supervisors, thank you for giving bart the opportunity to talk about the initiatives that were taking to provide both cleaner station systemwide and specifically 16th street in mission. I want to start by thanking supervisor ronen and bart director bevan dusty for their sweat equity in the issue and really providing leadership and focusing the staffs attention on the problems at 16th street and helping us to get to what i think is a major step forward in addressing the conditions there. Id like to start just by talking about station cleaning in general. And then zero in on what were doing at 16th street. You know the backdrop and context of this issue is that barts 430,000 riders a day have been speaking loud and clear over the last couple of years about some of conditions that they find in our stations and even on our trains. The level of customer dissatisfaction about station cleanliness and social conditions in some of the stations, they have become increasingly vocal about their concerns and it may have contributed somewhat so a levelling off and slight decline in the overall ridership. So we have started sometime ago with systemwide campaign to professionalize the function of station cleaning. We had an outside consultant come in, they made a series of recommendations. We went from there to making, for bart anyway, a pretty significant change. We have 148 cleaners. Its a fairly large function. We made the decision to move them out of one department into a maintenance department. And i think that set that caused a series of profession things to occur positive things to occur as we had a new set of eyes and higher degree of commitment really in the area of cleaning our stations. Weve set up a dedicated Management Structure. Previously there was nobody directly in charge of station cleaning and nothing but station cleaning. It was a function that was spread out with other responsibilities. So we now have a superintendent and two assistant superintendents whose sole responsibility is to make sure the stations are clean. That helped with the span of control. Obviously that established the level of accountability within the Management Structure of the agency that didnt exist before. We followed that by partnering with outside experts. There is a group called the worldwide cleaning industry association, which is like the Biggest Group in the world. Some 7,000 members. They have offices in asia and europe, and its basically a trade group that specializes in cleaning facilities. They helped us in terms or are helping us in terms of developing standard operating procedures, kpis and methods and procedures to make us more efficient and effective in how we do cleaning. Another thing we were lacking was a formal training program. As we hired new cleaners, it was sort of onthejob training and weve now hired a formal trainer, who does nothing but train new employees who also trains existing employees. We ultimately hope through this Industry Trade group to get what is sort of an iso type certification. Thats a ways off, but thats where were headed. One of benefits of moving the function into maintenance, theyre responsible for maintaining the equipment, so were looking closely at the type of equipment we give to the clean staff to maximize productivity. Were putting in place a Quality Assurance program, were doing audits and inspections, its management 101 stuff were doing to professionalize the function of cleaning stations at bart. Now as it relate to 16th street station, another thing that we did that had a direct impact on the Resources Available for 16th street, we looked at the work program. Work program is just 148 people that clean stations, where do you put them, when do you put them there . We did as a result of objectively looking at that work program, we categoryized our stations based on the side, based on the complexities that exist, whether they were above ground or underground. We went through that process, and then after categorizing the stations we allocated what we thought were the appropriate level of resources to each category of stations. Its about reallocation. This is, i have to say, even though the bart board added 35 cleaning positions since fiscal year 14, were still at about the same level we were when we first opened the San Francisco airport extension and thats because when the dot. Com hit us so hard, we had to make tough choices. Was it going to be service, reliability, safety are cleaning where we cut services and unfortunately, at the time we had to reduce the cleaning resources pretty significantly. So were back up to the point in terms of the number of positions that we have that we were at then. But anyway, when we looked up the stations and allocated the resources there was a major shift from sort of the outlying suburban areas into the core system. Twothirds of bart riders get off at one of the four downtown stations, and 16th street, although not a downtown station, has a lot of circumstances that required attention. There are 14 shifts, two shifts a day, 7 days a week, 14 shifts a week. At 16th street in mission. Prior to the change that were in the process of implementing right now, 6 of the 14 shifts did not have a dedicated cleaner. That meant that during those 6 shifts, somebody had to worry about, usually it was 16th street and 24th street. When youre trying to keep two major stations like that clean, you know, you can barely have time to empty the garbage and not do a whole lot more. As a result of the changes that weve made and the reallocations, im happy to say that we have dedicated coverage for all 14 shifts during the week. Number one. And number two, instead of having six shifts with no dedicated coverage, we have six of the 14 shifts a week with two cleaners dedicated to that station. So its a pretty significant change in the amount of cleans resources dedicated to 16th. The other thing is patio steam cleaning which is important. We do that late at night when there is not as many people around on the plaza level. That used to be a onehour job, we upped that to four hours, 7 nights a week. And in april, we planned to come in and do a major job of again doing very deep cleaning at the two plazas at 16th street and going through and sealing the area, so that when we do steam cleaning after that, it will be much more effective in terms of dealing with some of the smells and other issues that are there. So a lot of things going on. Again, i want to thank the supervisor and director dusty for being the champions of this and for allowing us to go through the process of really making districtwide changes in terms of what we do with our station cleaning. Supervisor ronen thank you so much, first of all. I could not be more excited about these changes and i just really appreciate you for hearing us and working so hard and not just looking at this one station, but making changes to improve the entire system. Im excited about the news. Just one question. When do you expect the all of changes to go into effect . So i think the biggest change the added cleaners at 16th street. Were going through the process of meeting with our employees so they understand what the new schedule looks like. Then we have to go through a bid process. We have to have a few more discussions with the labor union. So were looking at april. Thats a pretty firm date. Which is the same month we want to do the sealing of the plaza. Supervisor ronen fantastic. Thank you so much. Any questions . So i live in glen park, so im a regular bart rider. Perhaps maybe the most regular bart rider on the board. While i appreciate what youre doing at the 16th street and mission stop, which used to be my stop, i appreciate what director dusty and supervisor ronen have done. I have experienced that on a daily basis for a while. But you know, i wonder if what the thinking is at bart addressing the issue of homelessness more holistically. My daughter will not get out at pal street to go skating, because its disgusting. And then what is even worse, its heartwrenching, just as a human being, when you have bodies, some of them partially dressed, passed out, injecting. I mean the number of people i see injecting in bart stations is staggering, open drugdealing at the top of civic center bart. I can go there now and there will be drug dealers doing deals. People sleeping on bart trains and in a way, bart has become a moving homeless shelter. And then the pushing of people around from station to station. You know, i can kind of tell when there is heightened activity at civic center because i see Homeless People getting off at glen park. Ive never really understood, you know, i see it, at