A ballot measure would be needed to end the monopoly, the controller’s report noted. Such a measure failed back in 2012, but the backers of a new effort said Wednesday they were encouraged by the controller’s conclusions. “The monopoly isn’t working,” said David Lee, a voting rights advocate in San Francisco Asian community. “Instead of all the finger-pointing from city officials, we should be looking at how to scrap the process and start anew.” Much of the report dealt with what went wrong after city officials learned about the overcharging. It was back in late 2018, NBC Bay Area has reported, two city Public Works officials were notified by Recology about its mistaken overcharging. Documents show it took months, however, for those officials to hire a consulting firm to do a review.