Scaled-back train services create congestion — and questions — in Japan Sorry, but your browser needs Javascript to use this site. If you're not sure how to activate it, please refer to this site: https://www.enable-javascript.com/ Commuters enter trains at a station in Tokyo's Nakano Ward on May 6. | KYODO Jiji May 12, 2021 Train service reductions conducted by Japanese railway operators in line with the government’s third novel coronavirus state of emergency are being questioned. East Japan Railway Co., or JR East, has canceled the measure, which did not reduce the number of passengers and instead created congestion. JR East President Yuji Fukasawa offered an apology at a regular news conference Tuesday, saying that the reduced services “resulted in trains being crowded.”