SaaS platform Dukaan hires AI chatbot, fires 90% of support

Homegrown SaaS platform for online stores, Dukaan, has laid off 90 per cent of support staff after introducing an AI chatbot for customer support.Dukaan Founder and CEO Suumit Shah said that given the state of economy, startups are prioritising ...

Related Keywords

New Delhi , Delhi , India , Suumit Shah , Twitter , Homegrown Saas , Customer Support ,