The Globe and Mail The Canadian Press Bookmark Please log in to listen to this story. Also available in French and Mandarin. Log In Create Free Account Getting audio file ... This translation has been automatically generated and has not been verified for accuracy. Full Disclaimer Melissa Tait/The Globe and Mail A massive countrywide wireless outage that left millions of Rogers Communications Inc. customers without access to service for more than 12 hours on Monday has been resolved, but questions remain about whether they will be compensated. Chief technology officer Jorge Fernandes said in a statement on Tuesday that the root cause of the outage was a recent software update by Rogers’ network partner Ericsson.