Rick DeLisi Joins Glia as Lead Research Analyst for Digital Customer Service Customer Service thought leader joins company on heels of $78 million Series C funding round, year of substantial growth and momentum News provided by Share this article Share this article NEW YORK and TARTU & TALLINN, Estonia, Feb. 11, 2021 /PRNewswire/ -- Glia, a leading provider of Digital Customer Service, today announced that Rick DeLisi, co-author of The Effortless Experience, the ground-breaking best-seller about winning customer loyalty, has joined Glia as lead research analyst for Digital Customer Service. Rick, formerly at Gartner (NYSE: IT) as a VP advisory and Fellow, will help Glia continue its mission of reinventing how businesses interact with and serve customers through Digital Customer Service.