Today we highlight the second last episode of The Revenuemanager - Summit Series. This was the last sponsored episode of IDeaS, a SAS company who sponsored in total four episode. Sibylle Luger, Area Vice President, Account Management, EMEA & APAC at IDeaS, Jonathon Liu, Director of Revenue & Marketing Strategy at glh Hotels UK, and Shumi Khan, SVP Business Intelligence & Revenue Management Accor Hotels joined moderator Scott Dahl, SVP Sales, Marketing, & Revenue Management at The Wurzak Hotel Group to discuss, share thoughts and perspectives on how revenue management meets customer service.