Paris, April 19, 2021 Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today it is the only customer communications management (CCM) solutions provider that has been recognized as a leader in both CCM and customer journey mapping in two separate SPARK Matrix™ research reports recently published by Quadrant Knowledge Solutions, a global research and consulting firm. Additionally, Quadient is the only technology company to appear in both reports, which highlights Quadient’s unique position in bridging the CCM and customer experience management (CXM) markets. Quadient is pioneering the convergence of customer experience and process automation and recently announced it has combined its software solutions into a true end-to-end software as a service global business communications platform, as part of the company’s second phase of its Back to Growth strategy. Quadient’s newly named Intelligent Communication Automation (ICA) solutions power over 1 billion customer-facing communications and interactions every day for more than 8,300 Quadient ICA customers around the world. Large enterprises, mid-market and small businesses rely on Quadient’s SaaS offerings for customer communications, customer journey analytics and orchestration, accounts receivable automation and accounts payable automation.