1.1 The Volunteer Program at the National Library of Australia (the Library) has been operating since 1989. The program offers the community an opportunity to play an active role in supporting and promoting the work of the Library. The Library values the important contribution that volunteers make through Front-of-House and Behind-the-Scenes volunteer projects. 1.2 The Library engages volunteers in tasks that, without their assistance, would not be undertaken or would not be completed for a considerable period of time. Volunteers are not used as an alternative to paid employment or to displace paid staff. 1.3 Volunteers engaged to participate in the volunteer program play an important role in supporting the Library to achieve its strategic goals, and enhance its programs and projects by complementing the skills and resources of staff.