New Jersey Unemployment worst in U.S. for customer service
For anyone who has tried calling the New Jersey Department of Labor for help with an unemployment claim this will come as little no surprise: New Jersey has the worst customer service.
That's according to a new study released by researchers at the University of Chicago. They spend months placing thousands of calls to help lines in every state. They called for help with unemployment benefits, Supplemental Nutrition Assistance Program benefits, income tax returns and Medicaid. If they were placed on hold, they waited 45 minutes, then hung up.
In New Jersey, they reached a live person less than 20% of the time.