Things happened so fast. We need to find her. So her body was found right in here. Why would anyone do this . Motives were thrown out, like jealousy, some kind of Love Triangle. Did you keep getting new tips in all the time . Tips were coming in. But kept hitting dead ends. Hitting dead ends. A massive Law Enforcement Project that had gone on over 25 years. God, could you give us a little something here . We just got to keep going. For the first time, we had a face to put with the boogeyman. What are you thinking . I took a big, Deep Breath, and my mind began racing. Your jaw must have dropped. To say the least. I picked up a rose, and i put a card on it. It just said, lisa, its done. [theme music] Andrea Canning Voiceover its a pretty little thing, whimsical, frivolous. But three decades ago, this Music Box became Something Else a symbol of deadly intent. Did that give you chills, seeing that Music Box . Absolutely. Andrea Canning Voiceover a gift from an evil soul. He had bought the Music Box prior to her being abducted. Andrea Canning Voiceover and a clue for the Homicide Investigators who never gave up on this case. Women grew up afraid, having heard this story. And they deserved an answer. The whole community deserved an answer. Andrea Canning VoiceoverAgawam In Western Massachusetts is the home of six flags, new englands biggest theme park. The town itself is small with a wholesome vibe. Generations of families have grown up here. But on april 16, 1992, agawam was in the spotlight for all the wrong reasons. Is this just like any typical day . Youre on your way to work . Exactly, just another typical day. Andrea Canning Voiceover just another typical day until it wasnt. Sophia maynard, back then a clerk at Brittanys Card Gift shop, noticed something strange as she pulled up to the store that Thursday Morning a parked car that shouldnt have been there. It belonged to Lisa Ziegert. Lisa worked evenings at the store. During the day, she was a teachers aide. Drove in, and really couldnt quite figure out why she would be there. At that time, she would be at the agawam Middle School teaching. Was that odd, seeing her car . Definitely was odd, yes. Andrea Canning VoiceoverSophia Parked and went inside. The door was unlocked, and the music was on. The lights were on. So thats weird. Yeah, like maybe she had opened the store. Maybe she forgot something there and maybe had a break between classes or whatever. Something, maybe. Andrea Canning Voiceover she called lisas name. No answer. Went up and down the narrow aisles, past the coffee mugs, the porcelain knickknacks, the Music Boxes and cards. I walked around the counter where the Cash Register was, and her purse was there. So then i started thinking thats odd. Its odd. Why would her purse be there and shes not . Exactly. Andrea Canning Voiceover she checked the back of the store, saw that one room was a mess. Were you worried that you were going to look into one of these rooms and possibly find lisa in there . That was the first thought in my head was if something had happened to her that i was going to find her there. Andrea Canning Voiceover but 24yearold Lisa Ziegert wasnt there, wasnt anywhere in the store. So is your Heart Pumping . Are you just yes, i was pretty panicked at that point. I knew something obviously happened to her. So i just my first instinct was to just run and call the police. Andrea Canning Voiceover she ran to a store across the road to call 911. They told me that i needed to go down right away to Brittanys Card Shop. Andrea Canning VoiceoverDetective Wayne Macey of the agawam Police Department was assigned the case. You head over there right away . Did. I did. How much information do you have . Very little at this point . Not at the time, just that somebody was missing from that store. Andrea Canning Voiceover once inside, macey saw Lisas Coat as well as her purse, the messy store room, the untouched Cash Register. And it doesnt take a detective even to know when someones belongings are all Left Behind like that, its not a good sign. Right, its not. You know in your heart and in your mind that when those kinds of things are Left Behind, obviously this is not going to be a good thing. Andrea Canning Voiceover macey and his colleagues had their Video Camera out, searching for clues. Meantime, the News Spread to Lisas Mom, Dee Ziegert. I got a Phone Call first from The School. Andrea Canning VoiceoverThe School where lisa worked during the day as an aide. She said, hey, dee, do you know where lisa might be . She didnt come in. And i said, i dont know. Maybe she overslept. Andrea Canning Voiceover dee didnt think anything of it. But then lynne rogerson, lisas older sister, got a call, this one from a friend who told her that lisa was nowhere to be found. My anxiety was through the roof. I was completely freaked. Right away. From the Phone Call onward. Is this because her personal belongings were Left Behind and her car. And the store was open. Yeah. She would never do that. She would have never left that store at risk by leaving it unlocked, ever. Andrea Canning Voiceover lynne raced over to her moms office. When lynne came to the office to tell me, she said, oh, mom, lisas missing. And poor lynne, my response was, what do you mean lisas missing . This is just unfathomable. Yeah. Its just unfathomable. What do you mean, shes missing . She cant be missing. Just not at all what youre ever expecting to hear In Agawam, massachusetts. No. No, not at all. No. Andrea Canning Voiceover but what was coming was even more incomprehensible and almost more than they could bear. Coming up we started looking in the store for clues as to what could have happened there at the scene. Andrea Canning Voiceover detectives turn up evidence of a fierce struggle in the Gift Shop, triggering a massive search for the missing lisa. There was a door that actually had what appeared to be a Heel Mark in it. And there was a little bit of Blood Spattering. You dont know what youre going to find, but you just keep looking. Andrea Canning Voiceover and later, a picture of a killer painted by dna. It doesnt tell you who the killer is, but it can tell you what the killer looks like. Correct. Andrea Canning Voiceover when dateline continues. When you have moderate to severe eczema, its okay to show off. With dupixent, show off your clearer skin and less itch. Because you have plenty of reasons to show off your skin. With dupixent, the 1 prescribed biologic by dermatologists and allergists, you can stay ahead of your eczema. It helps block a key source of inflammation inside the body that can cause eczema to help heal your skin from within. 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So we started looking in the store for clues as to what could have happened there at the scene. Andrea Canning VoiceoverPolice Swarm the place. And it was a back room. There was a door that actually had what appeared to be a Heel Mark in it, where somebody might have kicked it. The boxes were actually flattened down, like somebody might have been on those boxes. And there was a little bit of Blood Spattering on some of the boxes. So youre looking at the beginnings of an abduction. Yeah. Andrea Canning Voiceover they believed the boxes, the dent in the door, and the Blood Spatter all pointed to a struggle. We started an immediate search of the surrounding Area Dumpster areas, Back Alley Areas behind this was a Strip Mall Type area, and there was a lot of little nooks and crannies that somebody could put somebody. Did your team find anything . No. Andrea Canning Voiceover they talked to everyone who was in the area that night. Did anyone see anything . There were not of any significance. Andrea Canning Voiceover detectives developed a timeline. What time are you thinking this happened . Were thinking somewhere between 8 30 and 10 minutes to 9 00 on that evening. Thats a really accurate, small window. Andrea Canning Voiceover the last transaction on the Cash Register was at 8 20 pm. A customer told police she came into the store at 9 00, but it was empty. She thought she heard a noise in the back and left. So she was about 40 minutes from closing when this happened. Yes. Andrea Canning Voiceover they soon had a Working Theory of what happened. There was an assault that took place in that store to gain some kind of control over lisa. There was also a Side Door, and the Side Door led to an alley. And they probably went out the side and just pulled a car out and left from there. And then just vanished. And then just vanished. Andrea Canning Voiceover but where was she now . The agawam pd, the massachusetts State Police, and the fbi launched an intensive search. Lisas parents, Dee And George, her siblings and friends gathered at the Family Home to wait. They were terrified. Who would hurt their fun, friendly lisa, the girl with the cornflower blue eyes . She was bubbly. And as lynne would be quick to say, when Shed Laugh, Shed Laugh like this. She always covered her front teeth. But if she was laughing, you were laughing too. She had an infectious giggle. And she was small, but her personality was pretty big. I did hear she has a bit of a mischievous side to her. Oh, yeah. She does. In fact, we found a paper where she had written when she was supposed to be writing a poem for an assignment, and she obviously had writers block, so she wrote this whole paper, piece of paper, on why she was wasting time, and she just wasted an hour on this piece of paper and she wasted a piece of paper. And she had nothing done nothing, nothing, she said. Andrea Canning VoiceoverLisas Life was full, packed with her many interests. So this is lisas artwork. Yes. Yes. Yes, some of it. Some is from college. Some is from high school. These are pretty colors. It has to have blue. Everything has to have blue in it, according to lisa. She was always sketching in her spare time. Yes. This is just something she loved to do. She did. Andrea Canning VoiceoverSomething Else lisa loved to dance. Here she is at her Parents Anniversary Party a year before she vanished. Kim murray, one of her oldest friends. We would go out to clubs, and we would listen to music and dance, and she had her favorites. But if we were in a car even driving, and and a song came on that she loved, she would pull over to the side of the road into a parking lot, and just turn up the radio, and get out and dance. Really . Yeah, no. She really would. She would pull the car over . Yes. This sounds like a dance like everybodys watching. Yeah, kind of like that. Instead of dance like No Ones watching. Yeah. Andrea Canning Voiceover the Middle SchoolKids Lisa taught were drawn to that zany, funloving spirit. David ziegert is her younger brother. I think that she decided to become a teacher because she always liked to be around children. I mean, she was a big kid herself. She was ready to enjoy life and see the silliness in things, and you to be able to relate to kids that well. Andrea Canning Voiceover at the time she vanished, lisa was in love. Her boyfriend, blair massoia, worked with computers. He lived in a house with a bunch of roommates, including Ed Borgatti. Was your house the Gathering Place for all the friends, parties, dinners . Yes, we were young, so yeah. I mean, all the friends would come there, and we had a lot of fun. We had a lot of different parties, and had family over a lot, which was unusual for kids our age. Andrea Canning VoiceoverEd And Blair were good friends and coowners of the house. Were you happy that Lisa And Blair found Each Other . Oh, absolutely. Ive never seen him happier. She seemed really happy. They were great together. Everyone talked about it. Andrea Canning Voiceover lisas Sister Lynne was another roommate. So you all knew Each Other. This was a tightknit circle of friends. Yes, very. Yep. So had lisa spent a lot of time at your house . Yes. Andrea Canning Voiceover in the days after she went missing, lisas friends formed their own search parties. Ed went out with lisas boyfriend. I remember it was raining, and cold, and we walked through the woods, and he didnt want to stop looking. And i said, were soaking wet. And he didnt want to stop looking, and i wasnt going to stop. So we just kept looking. What was the mood like . It was stressful, like that sick feeling that you dont know what youre going to find, or you wonder why are we doing this, or what happened. She must be somew