‘Glad I’m able to help’: UW Health vaccine educators connect with underserved communities May 11, 2021 9:39 PM Madalyn O'Neill Updated: MADISON, Wis. – COVID-19 has hit close to home for the Hernandez family at the same time it’s kept loved ones far away. “We have some family members, they passed because of COVID,” Efren Hernandez of Madison said. “It’s hard because you cannot even say bye to them, not even a hug.” Hernandez said those in the Spanish-speaking community can feel kept at arm’s length, too. “Sometimes we get that sense we don’t belong here, so I don’t think they can get the vaccine for us,” he said.