Message : Required fields Kuwait Finance House (KFH) launched ProgressSoft's Electronic Forms solution which fully transforms traditional banking forms into electronic, secured and automatically validated forms. Renowned for being a leader in digitizing banking services, KFH chose ProgressSoft as the preference payment solution provider and technology partner in its digital transformation initiatives which comprised numerous implementations in the past few years that aim to provide massive convenience and innovative digital banking services to customers. 'We at KFH, believe that the future of banking will be invisible, connected, insight-driven and purposeful,' said KFH's Chief Group Operations Officer, Abdullah Abu Alhous, 'For that reason, we focus on providing unique customer experiences that blend human with digital, our digital banking teams are using customer journey maps as a unifying methodology that will help us examine customer experiences across all touchpoints, identify customer pain points, improve existing experiences and design new ones.'