california which is why we want to make sure that as you wake up this morning you're aware. this map right here indicates the highlighted areas that are under a higher risk for fire danger, especially for elevations above 1,000 feet. we're dealing with possibly gusts up to 50 miles per hour, although i was looking at the models and it looks like we're trending more towards the 40 miles per hour gusts. we're already seeing those gusts in mount diablo, typically a windy spot, but when you're dealing with humidity below 10%, 20 even, it could cause a flag for concerning which is why that will remain in effect through sunday morning. i will break down that wind pattern, a timeline of those winds, when we're expecting to be the gustiest coming up in just a bit. i know the air quality remains fairly unhealthy for the north bay and the coast. this wind will help clear up some of that air quality. we're actually slightly warmer and above seasonable from what we've been seeing. we're waking up to 40s this morning and we've been seeing 30s and 20s. our afternoon temperatures i'll break down for you again coming up in about 15 minutes. >> definitely stay tuned for that. thanks. people who live in the oakland hills and other high elevation areas will be on alert this weekend for those winds that are expected to pick up today. the highest risk areas include the north bay and east bay hills as well as the santa cruz mountains. firefighters in the oakland hills were raising this flag last night to alert residents of high fire danger. elevations above 1,000 feet could see winds between 40 and 50 miles per hour. with the low humidity and dry vegetation, fire crews say conditions are ripe to burn. they say they're getting a hard lesson with all the fires burning across california right now. >> even though we have resources on scene, the fires are creating their own environment, wind-driven fires that don't allow us to get resources in place to get ahead of the fire. firefighters request that people in the hills keep the narrow roads as clear as possible. emergency vehicles need room to drive into those fire zones. turning now to continuing coverage of the sudden death of san francisco mayor ed lee. today there is a private family memorial for mayor lee. yesterday though it was very public and thousands of people came to pay their respects. it was full of high profile public figures and every day citizens to view the mayor's closed casket. it was a true reflection of who mayor lee was. >> reporter: with police and sheriff at attention, mayor ed lee's flag-draped casket is carried out of city hall. a final departure after a day of public good-byes. a steady stream of people paid their final respects. fire chief joanne hayes white says he was so ordinary he was extraordinary. >> he was a regular guy and people loved him for that. a very bright man. i had huge respect and admiration for him. >> reporter: former deputy chief of staff paul henderson says lee was a beloved boss. >> we are a better city because of ed lee and his leadership. we are better employees. >> reporter: bouquets filled city hall. mourners signed condolence books. when it was time for his final exit, a small diverse group reluctantly saw him off. >> he's the first chinese mayor in san francisco, and i really respect him. actually today i feel, like, sad. >> reporter: jean ellie, nbc bay area news. >> tomorrow is the celebration of life memorial service. it is open to the public. stay with us for continuing coverage. we will air the service tomorrow afternoon at 3:00 right here on nbc bay area, as well as on cozy tv. we will also be leave streaming it on nbc bay area.com. you can follow nbc bay area on twitter for other updates. all lanes are re-open this morning following a deadly crash in the trivalley around 8:30 last night in the dublin/pleasanton area. one person was killed. they shut down all lanes in the area for nearly three hours to investigate. three are behind bars but one remains on the run. last night san jose police announced the arrest of these three people in connection with a murder at a gas station. investigators are still looking for this man, joseph duran, he is the fourth suspect. one year ago an 18-year-old was shot to death at the mobile gas station on williamsburg drive in san jose. it was the city's 46th homicide of the year. after two celebrate days of sea lion attacks, san francisco's popular park has been closed to swimmers. it's rare to close this part of the bay and even more rare that sea lions attack swimmers. the first victim is recovering right now at san francisco general hospital. he tells nbc bay area he was trying to be cautious in the water on thursday afternoon when an aggressive sea lion clamped onto his arm. >> i really was worried that maybe i was going to die because i was a quarter mile from shore. if he bites me on the legs and i can't get back to shore and i'm bleeding profusely in the water, i was really concerned. >> wow, well someone luckily on a sail boat helped him get back to shore. but then yesterday another swimmer was bitten, prompting the national park service to close aquatic park cove through this weekend. the mammal center says the sea lion or lions could be playing, sick or just curious. it's 7:07. much more ahead. coming up, a stolen car taken on quite the adventure. hear from the family now reunited with their family car. also, getting ready for recreational marijuana in california. we'll show you one of the first bay area businesses to have the official state approval to sell it to you. we are under a microclimate weather alert this weekend. we're taking a live look outside in oakland. you can see the camera shaking a little bit. we expect winds to pick up today. 40-plus miles per hour winds in higher elevations and that means with this red flag warning we are under a high fire danger. stay tuned for the forecast in just a few minutes. now to a livermore couple's brand new suv that was stolen four months ago and when heyward police finally found it, it wasn't damaged. instead it had lyft decals on it and 11,000 new miles on the odometer. sarah has more. >> reporter: heyward police found their white honda suv last week. when josh martin got their call he was expecting the worst. >> expecting it to be stripped, burned. it was a brand new car so i was expecting at least the rims to be gone. >> reporter: instead he and his wife noticed a few new unfortunate details. >> smelled like cigarettes. someone who was a smoker. see right there. >> reporter: there were two lyft ride share decals, and on the odometer more than 13 thousa,00, 11,000 more miles than when they brought it home. >> brand new off the lot. we hadn't even had the chance to put the metal plates on. >> reporter: police and investigators are trying to figure out if it had been used as a lyft ride share car. we reached to to lyft and they sent us a statement that reads in part, given the information provided we are unable to match this vehicle to any lyft accounts in the area. we have reached out to ms. bartba barton. ms. barton is josh's wife. if the suv was used as a ride share car, it raises big concerns. >> it's pretty scary to think that you can possibly be getting into a vehicle that not only the vehicle is stolen but your driver is a criminal who stole the vehicle. >> oh my goodness. much more ahead on today in the bay. look closely. that's a man down there trapped in a chimney and he wasn't playing santa claus. we have the story that ended with handcuffs. >> looks like an animal or something. we are under a microclimate weather alert. a red flag warning is in place, especially for the higher elevation areas. you can see hazy skies this morning. i'll break down what you can expect in terms of the winds and what areas are the biggest threat. all the details coming up after the break. a beautiful look at the bay bridge but look at that choppy water. high winds and high fire danger. you could call it a santa claus-inspired crime. a would-be burglar got stuck in this chimney this week in citrus heights outside of sacramento. police received a call for help from the man stuck in the chimney. 32-year-old jesse berube is facing burglary charges for trying to break into a business through the chimney. although he was trapped he was able to move just enough to reach his phone and call 911. officers and firefighters had to use special equipment to get him out. license to sell. come january 1st, anyone 21 and older will be able to walk into a marijuana dispensary and legally buy recreational marijuana. yesterday a south bay business received the very first license in the state to sell it. ian cole explains what happens when the golden state turns green. >> this is one of our higher qualiti qualities. >> reporter: at buddy's cannabis, a reason to break out the good stuff. >> it was super exciting. it's a milestone at this point. >> reporter: they were just awarded the state's first micro business license and are able to open their doors to nonmedical clients on january 1st. >> it really does help legitimize this industry. we had been operating in the shadows for so many years and now taking this next step of going to adult use really puts us as part of the community. >> reporter: matt is the owner and says the micro business label allows them to not only sell but cultivate and even grow on site. >> we're hiring more employees. we're starting work to further develop our upstairs grow. >> reporter: in san jose only 16 marijuana businesses are licensed to sell recreationally come january 1 but you also have to get a state license too. right now buddy's is the only one that has both but the state hopes to change that. >> we're going to keep issuing licenses and we'll see how the market does but i think we're going to have a lot of people ready to get into the game. >> reporter: more than 280 business plans have been approved by local governments across the state now waiting for approval to try and absorb the green rush headed to california. >> this is going to open the door for a lot more business. >> reporter: ian cole, nbc bay area news. this weekend our documentary series examines the untold stories from northern california's marijuana industry. northern california's emerald triangle is home to some of the world's best grown cannabis. growers are preparing for new regulations and say they're ready for a green boom in their small community. >> we don't see that we're in competition with any of those big pharmaceutical or tobacco or something like that because we grow the finest cannabis in small batches. >> don't miss "bay area revolutions: the cannabis rush" tomorrow night after the raiders and cowboys game at 10:00 p.m. just like here in the bay area, red flag warnings in southern california are putting firefighters on edge. the thomas fire is now 40% contained, however winds are expected to pick up this morning. the thomas fire has burned 259,000 acres in ventura county. let's get a look at our weekend forecast. we're under a microclimate weather warning, red flag warnings. >> we have a couple things that could make a big impact off of one issue. it can quickly spread. we're seeing it in southern california. unfortunately i have a forecast for southern california that looks like they are expected to see the winds pick up tonight. i want to talk about the morning temperatures because we're slightly warmer. we've been waking up to 30s, even 20s in some spots. san jose right now at 48 degrees. san francisco 53 degrees. so we're definitely on the warmer start this morning, but that red flag warning very important. this is the reason why we are under a microclimate weather alert. the hills above 1,000 feet will be the most prone. the reason for that is the highlighted areas that you see on this map, the weather conditions in these areas are the perfect recipe to start a wildfire and how quickly it can spread is going to depend on the winds. unfortunately the models are showing strong gusts. however, initially we were forecasting 50-plus miles per hour gusts. now the models are trending at about 40-plus. however, the higher elevations already seeing strong gusty conditions of 45-plus miles per hour. now today's forecast in terms of your highs, we will remain fairly above normal for these seasonable temperatures. san jose, 64. antioch 63 and san francisco at about 63 degrees. the temperatures not too warm. it's the dry conditions that are going to kick up a major concern. we're dealing with 10 to 20% humidity especially in the higher elevations. if you notice, by about 10:30, look at the gusts in napa, 29 miles per hour. even along the coastline in san francisco, 23. in terms of the sustained winds, those are the winds that are constant. we're dealing with about 10 to 18 miles per hour. gusts are those winds where it kind of periodically blows very strong. that's the difference between sustained winds and gusts. the gusts are expected to stay fairly strong, between 20 and 30. if you notice by about 6:00 p.m. we don't die down by much. we remain above 20 miles per hour but as i mentioned, thankfully the models are trending to be a little bit lighter than what we originally forecasted with the 50-plus mile per hour winds. however, that does not mean that that fire danger is any less important than it is at this hour. i also want to take you through the timeline through sunday. if you notice, we are expected to remain under a red flag warning through 10:00 a.m. tomorrow. that's the reason why, because of those wind speendds. in southern california, they're dealing with very strong gusty conditions and with that thomas fire already quickly spreading, they're dealing with possibly 20, 30, 40 miles per hour, very dry conditions. look at their winds picking up, 30 miles per hour gusts tonight into tomorrow. unfortunately, it doesn't look like the winds are expected to slow down. in terms of the rain, i know we were monitoring the possibility of seeing some rain as we headed into the work week. well, now the models are trending that shower chance to stay off to the north. tonight we're going to get gusty winds, that fire danger remains relatively high. if you notice, the majority of that rain kind of stays off to the north. we will expect to see a chance in the north bay on wednesday. so all in all just please remember to stay on high alert. unhealthy air quality will remain for the north bay and the peninsula and thankfully some of these winds will help at least clear out some of the pollutants in the air through the weekend and into monday. i'll have another breakdown in a bit. we'll send it back to you. still ahead on today in the bay, hope through the holidays. strangers helping a little girl have the christmas she always dreamed of. it's a story that will make you bay area proud. ♪ whoa! the mercedes-benz winter event is back and you won't want to stop for anything else. [ barks ] ho! lease the gla 250 for $349 a month at your local mercedes-benz dealer. mercedes-benz. the best or nothing. welcome back. preparing for the holiday season can seem overwhelming, even under the best of circumstances. one san jose family isn't facing the best circumstances right now, so naturally holiday prep took a back seat. until a group of kind people took on the task. we have the story in this morning's bay area proud. >> reporter: what 5-year-old doesn't love a house decorated with lights and a santa. i personally have never met one. good thing then for one little girl, people who dedicate themselves to helping others decided to help her. if they ever sat down to write a book about all the challenges their family has faced these past five years -- >> i was, like, crying over there. >> reporter: it would sadly be a multi-volume set. the story would begin with the birth of their daughter ella, coming into the world months premature, weighing barely one pound. while at the very same time gin was being diagnosed with cancer. >> yes, stage four cancer. >> reporter: the very good news is that daughter and mother are both still with us though gin's cancer has spread to her brain and she is by no maintenance ea the woods. it's the kind of experience that teaches you to appreciate every day, particularly the one kids love best. >> yeah, every christmas we're celebrating. >> reporter: which is what makes this gesture so very bright. >> we got the santa with the reindeer. >> reporter: a team of volunteers from the bonnie addario lung cancer foundation descended on the house, stringing lights, inflating santa and his reindeer, getting ready to surprise ella when she gets home from preschool. >> she doesn't know. >> reporter: over the years the foundation has raised tens of millions of dollars for cancer research and patient services. so by comparison, this may seem small. >> thank you so much. >> reporter: but it's not. >> if we can hang lights and plug in an inflatable reindeer and santa to make somebody happy, that's what counts. >> reporter: andrea parks knows this because bonnie is her mom and she lived through her diagnosis and treatment 14 years ago. the gift, she says, is for the entire family. but gin and andy say this is for ella. >> yeah, yes. >> reporter: she has not been a bystander to her mother's illness they say. she is a one-girl, 5-year-old support team. >> she knows when we need a hug and when it's time to be happy. >> reporter: during this christmas season, with the help of a handful of strangers, it is time for both. the lung cancer foundation says there's a serious message in all this. it's that lung cancer is not a disease just for people who smoked. they see many women like gin who are suffering from the disease. garvin thomas, nbc bay area news. much more ahead on today in the bay coming up. more than ten anti-semitic incidents. the new tool this uc campus is launching to combat hate. plus have you checked your credit card statement recently? we'll tell you where scrimmers have been found here in the bay area. [vo] the season of audi sales event is here. audi will cover your first month's lease payment on select models during the season of audi sales event. i am a first responder tor and i'emergencies 24 hours a day, everyday of the year. my children and my family are on my mind when i'm working all the time. my neighbors are here, my friends and family live here, so it's important for me to respond as quickly as possible and get the power back on. it's an amazing feeling turning those lights back on. be informed about outages in your area. sign up for outage alerts at pge.com/outagealerts. together, we're building a better california. good morning. thanks for joining us on your saturday. it is 7:29. here's a live look outside as the sun rises in san francisco. it looks like a beautiful morning, but we are under a microclimate weather alert for high winds and fire danger. thanks for joining us. i'm kyira klapper. we have a red flag warning, a lot going on. >> yeah, we've got that fire danger that's elevated and the winds are already picking up in some areas. they will continue to pick up throughout the day, especially for the high elevation areas. you might think, oh, it's just breezy. that's because sustained winds are 10 to 18 miles per hour. as you head out the door in san jose, 48 degrees. san francisco a nice 53 but i'm dealing with that fire danger and i'm also looking for those winds. it looks like the sustained winds are going to remain from 10 to 20 miles per hour but it's the gusts that we're really concerned about. we're dealing with possibly 30 to 50 for the higher elevation areas above 1,000 feet. originally the models were trending even stronger gusts but now it looks like we'll remain between that 10, 20 and 30-plus mile range. that humidity another big concern. we're dealing with very low humidity and dry conditions. we're talking about possibly relative humidity of 10% for some spots and that of course makes the perfect recipe for a very dangerous situation. i'll have a close look at exactly what you can expect in terms of the winds coming up in about 15 minutes. >> stay tuned for that. thanks. speaking of people who live in the oakland hills and other high elevation areas will be on alert this weekend with winds expected to pick up today. the highest risk areas, the north bay hills, the east bay hills and the santa cruz mountains. firefighters in the oakland hills were raising this flag to alert residents that there is high fire danger. elevations above 1,000 feet could see winds of 40 miles per hour. with the low humidity and dry vegetation, crews say conditions are ripe for burning. firefighters saying they're getting a hard lesson with all the fires burning across the state. >> even though we have resources on the scene, the fires are creating their own environment, wind-driven fires that don't allow us to get resources in place to get ahead of the fire. >> firefighters request that people in the hills with narrow roads keep those roads as clear as possible. emergency vehicles will need that room to drive into the fire zones. turning now to continuing coverage of the sudden death of san francisco mayor ed lee, today there is a private family memorial for mayor lee. yesterday was very public though. thousands of people paid their respects. it was full of high profile public figures and every day citizens. they streamed through city hall to view the mayor's closed casket. the diversity of people is a true reflection of who mayor ed lee was. jean ellie has more on this emotional weekend. >> reporter: with police and sheriffs at attention, mayor education lee's flag-draped casket is carried out of city hall, a final departure after a day of public good-byes. a steady stream of people from all walks of life paid their final respects from 8 to 7 joanne hayes white made three visits, bidding farewell to a mayor she says was to ordinary, he was extraordinary. >> he was just a regular guy and people loved him for that. very bright man. i had huge respect and admiration for him. it was an honor to work for him. >> reporter: former deputy chief of staff paul henderson says lee was a beloved boss. >> we are a better city because of ed lee and his leadership. we are better employees. >> reporter: bouquets filled city hall, mourners signed condolence books. when it was time for his final exit, a small diverse group saw him off. >> he's the first chinese mayor in san francisco, and i have respect for him. actually today i feel, like, sad. >> reporter: jean ellie, nbc bay area news. >> tomorrow is mayor lee's celebration of life memorial service. it is open to the public. if you can't make it, be sure to stay with us for continuing coverage. we will air mayor ed lee's memorial service tomorrow afternoon at 3 right here on nbc bay area, as well as on our sister station, cozy tv. we'll also be leave streaming it on nbcbayarea.com. you can be sure to follow nbc bay area on twitter for updates. in other news now, did the judge misbehave? ail dallegations at san francis ninth court of appeals. the chief justice has appointed a panel of judges to examine the allegations against judge alex kosinski. clerks claim he harassed them over the course of several years, this according to interviews printed in "the washington post." the judges named to handle the investigation are from new york to avoid any conflict of interest. now to a swastika found on campus. it's spurring uc santa cruz to turn to the internet as a way for students to fight against racism. they've seen dozens of hate incidents over the past year. as part of an effort called take a stand against hate, the university has launched a website encouraging students to pull out their smartphones or laptops and report what they see on campus. the most recent incident involved a swastika painted in a parking lot just last weekend. >> we recognize how distressing it is, especially it was found just as hanukkah was about to start and at a time when students are already quite stressed with finals and the end of the quarter. >> the university has had about 40 incidents of hate on campus just this year alone. the san jose police department is welcoming 42 new recruits. sjpd has been working hard to build levels back up after years of low recruitment. the graduating academy will help get even more officers on the street than before. the police chief tells us it's an accomplishment for both the department and the city. >> last february we had 7 san jose graduates and today we have 42. it's incredibly exciting for anybody that wears this uniform. we're pumped. >> another academy of recruits is in training right now, set to graduate in just a few months and it is also a large class. they credit improvements in pay and benefits. now to heyward where an alert gas station worker helped police put two card scrimmers out of service. investigators are looking for these two men if you can take a look at them. they're accused of installing skimmers at a chevron and a 7-eleven station. they also installed fake panels with cameras to capture pin numbers as people punched in their numbers. it's a reminder to stay alert when using any card reader. still ahead on today in the bay, the giants make the first major move of the off season. why the team traded one of its starting pitchers for minor league players. jimmy g makes his first start for the 49ers in front of the homow it's a big weekend in football. jimmy g makes his first start for the 49ers in front of the hometown fans as they host the tennessee titans. tomorrow night the raiders and cowboys are right here on nbc bay area. if the raiders lose, their playoff chances are over. to the ice now, the sharks in vancouver. first period, brent burns with the big shot and the goal. it ties the score. the game goes into overtime at one apiece. the canucks score the game winner though with just 26 seconds remaining in o.t. cou ouch, the sharks loose 4-3. the giants traded pitcher matt moore to the texas rangers for a few prospects. the deal cleared $9 million off the payroll. moore had an erratic 1.5 seasons with the giants. there are reports that the giants are clearing money to add a high profile free agent. at 7:40, much more ahead on today in the bay coming up. one man's lesson involving a bad hard drive is a lesson for everyone. i'm consumer investigator chris ka muir ra. nbc bay area responds. and we continue to monitor high fire danger. a red flag warning is in place through tomorrow morning. i will break down exactly what you can expect in terms of the winds coming up after the break. stay with us. i hope your saturday is off to a great start. we remain under a microclimate weather alert because of a high elevated fire danger. if you look right now at your temperatures, you're going to notice we're a little warmer than what we've seen the past couple of days. 48 degrees right now in san jose. oakland at 50 degrees. san francisco 53. today's highs will remain on the milder side, 60s all in all. san jose expecting a high of about 64 degrees. concord 65. san francisco 63. the temperatures will be rather comfortable but it's the fire danger that we're concerned about. this red flag warning has been in place since last night at 10:00 p.m. the reason why we are under that microclimate weather alert is because of the elevated fire danger. if you look at this map, the highlighted areas, the weather conditions in those areas are the perfect mix to possibly start a fire and then with the winds kicking up, that can quickly spread. now, as of right now we are tracking the biggest concern for the higher elevation areas above 1,000 feet. mount diablo seeing gusts of 40 miles per hour. also we're dealing with relatively low humidity, between 10, 20 or lower in some areas. we're dealing with some dry northerly winds. if you notice at about 10:30 a.m. napa starts seeing those winds picking up, even in santa rosa which remains fairly light and then along the coast of half moon bay sustained winds will remain between 10 and 20 miles per hour all day long and then the winds begin to pick up elsewhere at about 10:00 p.m. into the overnight hours. napa, look at that, 30-plus miles per hour and then also anymore san francisco, 25. definitely keep an eye out. then into early sunday morning the red flag warning is set to expire at 10:00 a.m. sunday afternoon we're expecting winds to die down. for the southern california folks, they're dealing with the same dry, gusting conditions as well. 20-plus miles per hour and then into the overnight hours those winds start picking up into sunday, 30-plus miles per hour. unfortunately, we're not really tracking much rain. in terms of the long-range outlook, we were monitoring a storm system. now it looks like it's going to stay off to the north. the biggest concern is going to be the gustier winds. the good news is that the models were trending for higher speeds, stronger gusts. it looks like they're going to remain in the 30 to 40-plus mile per hour range. it looks like the best chance for the north bay and parts of the south bay to see rain is going to come on wednesday. we're not dealing with major rain. in terms of air quality in the north bay and south bay, we're dealing with unhealthy conditions in the north bay, moderate in the south bay. limit that outdoor exposure. we're still seeing unhealthy quality but the good that will come from these winds is it will clear some of the pollutants out of the ware as we heair. temperatures will remain in the 60s as we head into sunday. expect breezy conditions and then on wednesday we're keeping that chance of rain in the forecast for san francisco as well as inland areas as temperatures remain in the 60s. really be on alert through tonight and into tomorrow. >> we will, thanks. it is 7:46. ahead on today in the bay, the very valuable lesson one bay area man learned after his computer crashed. we could all learn something from it. our own chris chmura shows you how to avoid being scammed by data recovery services. nbc bay area responds, next. you could save energy by weaving your own shoes... out of flax. or simply adjust your thermostat. do your thing, with energy upgrade california. welcome back. nbc bay area responds to a walnut creek man whose computer trouble can teach us all a lesson. his hard drive crashed and trying to retrieve his information took a big bite out of his wallet. consumer investigator chris chmura explains what happened. >> reporter: he hired a data recovery expert and it did not go the way he expected. what we learned about those services and how they're priced might motivate you to take some preventative action as early as tonight. today's desktops and laptops are our modern file cabinets, stuffed full of family photos, important e-mails and reamed of personal documents. that's why david platt panicked when his computer's hard drive crashed without warning. >> i woke up and i saw this message and my heart sank. >> reporter: he had an auto back-up program that preserved most of his files but some important accounting files and e-mails were not part of that back-up. so he searched the web for experts who could help resurrect them. >> you hear these stories about fires and floods and they are somehow able to recover files off these damaged hard drives and i thought, well, hey, if it's not too much money, let's give it a try because i'm really in a bad spot. >> reporter: platt settled on a company called secure data rescue. it advises a no data, no charge guarantee. they quoted him $383. he sent it. >> about three days, they came back and said, hey, we've done analysis of your computer. your files are recoverable. >> reporter: however, the files he got back did not include the accounting records and e-mails on his priority list. >> just a lot of stuff was there. some of it readable, some of it not. but none of the precious files that i really wanted. >> reporter: david felt taken. his $383 wasted. >> i think i qualified for a refund. >> reporter: but his refund requests were denied. >> i tried e-mails and calling and no success. >> reporter: that's when david called us. we contacted secure data. it acknowledged it sent david an e-mail that reads, your data is recoverable. but the ceo said there is nothing in the e-mail or anything on our site to indicate that a recovery can depend on x file being recovered. he's right, the e-mail doesn't make specific promises. what about that no data, no charge guarantee? the ceo said david doesn't qualify because they found some data. then he explained what he called standard practice in the industry. you pay full price even if they only recover one file. we checked that. our team called 33 data recovery companies around the country. >> do i still have to pay full price? >> reporter: 24 of the 33 companies told us they charge full price even if they only recover one file. it's an eye-opening reality that could potentially pinch a lot of people. >> on average one out of two people lose data every year. >> reporter: gleb budman deals with data dilemmas every day. his company ames to prevent lost files. they back up your entire hard drive to the cloud for a small monthly fee. >> in the case of back blaze, it's $5 a month and we back up all the data so you don't lose any data. >> reporter: david platt now has a fullbackup of his hard drive stored in the cloud. every file is up there. >> we've upped the game on our backing up of our personal data. >> reporter: data experts actually recommend you keep your files in three places, on your computer, on external hard drive and in the cloud. if you have a consumer complaint, call us at 888-996 tips or visit nbcbayarea.com/response. >> good information there from chris chmura. at 7:53. we have much more ahead coming up. it's our clear the shelter segment. we will introduce you to a very special program that you might be able to take part in, next. segment" this morning -- some special guests from pets in need. it's our clear the shelter segment this morning. our specialty guests are here from pets in need. alexa and amanda are here with petra. she is adorable. a little bit camera shy. she must have gotten the memo and now she's looking in the right direction with her beautiful collar, her costume collar on. we're going to start actually in a different way. we normally would dive right in and talk about petra, but you're actually here this morning to talk about your structured foster program for longer stay dogs that you've had for a longer time in the shelter. >> exactly, yes. it could be either they have medical issues or behavior challenges. it's just a way for people to take them into their home and to kind of work with them. the structured part is just they have like a set of guidelines and just helpful tools to help them with training or different things so it's a little different than just typical fostering. it has more of a structure to it. >> and you don't just leave them hanging. >> exactly. >> this is a sort of special needs dog, good luck. >> exactly. >> you give them the protocol and you're there to support them. >> exactly. >> they're not on their own. >> definitely. >> for people -- i always encourage our viewers, if you're not ready to adopt a dog, fostering is a good kind of step towards it. >> yes, definitely. >> so petra would be part of that program because she's one of the dogs you've had for a while. she's older and she has allergies which interestingly are exacerbated by being in the shelter, like being around all the other animals. so you would ideally like a family that maybe has someone who's home all the time, maybe someone who needs company and can monitor her allergies and give her her medication at very specific times throughout the day. >> yes. it's great because we thought it was maybe food allergies but we did some tests and it's more environmental. so chances are if she gets out of the shelter it will help a lot clear up her skin irritation and all of that. >> not a lot of work but just timely. they need to be there. amanda, she's so sweet. she's a terrier mix. >> an 8-year-old terrier mix. she's been with us for about 8 months. she's a long-time resident. >> i was thinking years. no, she's only been with you 8 months. i think sometimes people can be a little bit concerned when they hear long-term resident of the shelter, like why don't people want her. well, only 8 months, that's not too bad. so you just need somebody who has the time to give her her medication. >> yeah. she's super mellow and laid back. she's not super needy. >> she's very sweet. >> just needs some love. >> she loves people. >> thanks to both of you as always for being here. if you want more information about petra or about the foster program, log onto petsinneed.org. thanks to you three and thanks to you for making us a part of your morning. we'll have more local news tonight at 5, 6 and 11 and all day of course on nbcbayarea.com. i'll see you tomorrow. have a great saturday. symbol you know you're watching television that's educational and informational. the more you know on nbc. josh: today on "the voyager", i visit a unique nursery and get schooled in the cycle of life... look at all the little fishes in there! katie: oh, yeah! josh: hi, guys! ...head out on the water to experience the thrill of the catch... oa! he's huge! i mean, that's huge, right? zack: yeah, that's a good one. it's a keeper. josh: ...and venture deep inside a true natural wonder. wow! what on earth is this? my name is josh garcia. ever since i was a kid, i've dreamt about traveling the world by ship, immersing myself in new cultures, and exploring nature's wonders.

Related Keywords

Oakland , California , United States , Texas , Vancouver , British Columbia , Canada , Halfmoon Bay , China , Sacramento , Mount Diablo , Ventura County , San Francisco , Chinese , Santa Claus , Paul Henderson , Josh Garcia , Ian Cole , David Platt , Joanne Hayes , Garvin Thomas , Jesse Berube , Jean Ellie , Josh Martin , Joseph Duran ,