You cant get through. The regular Customer Service line 8 00 to noon, forget it. Reporter Michael Hurley has been waiting since june. No faith in the system, none at all. Reporter the e. D. D. Blocked benefits saying they needed to prove they are who they say they are, like thousands of others they mailed in paper documents verifying their identity and then heard nothing back. I think im now in another reporter kim was told to wait eight weeks. I was upset. Because how would it be eight weeks to find my identity . I sent why eight weeks . Reporter the e. D. D. Required thousands of workers to verify their identities as it tries to weed out rampant fraud. But the Governors Task force found scammers still got paid while honest workers were blocked from benefits. During a twoweek reset, the e. D. D. Will install new technology that automatically verifies an k57pplicaapplicant identity and speed up new claims even as it doesnt address the old ones. Good afternoon, governor. Are you confident that six months of failure and years of mismanagement and neglect can be fixed with a twoweek reset . He said it will take more than two weeks. Were taking advantage of all the contemporary information we have learned over the last six months to make sure that were not painting over the old cow path, that were not just moving forward with something that made a lot of sense a year ago but makes no sense based upon the volume and experience weve had over the last six months. So the answer to your question, is were making short term commitments and we have medium term strategies. But were here for the long haul and will get this right. Reporter that worries folks like kim and michael. Eight to ten weeks later, its still not resolved. Its frustrating. When you cant get through after calling nonstop. Theyre saying some of these, they wont resolve it until january. I dont know if im included in that or not. All right. And michael tells us once the new system is in place, new applications will sail through the e. D. D. Michael will be keeping track of this and reporting back to us in about two weeks that. Is the period when theyre doing their reset. Several bay area cities are receiving millions of dollars for the homeless housing. Hospitalization numbers are declining at a relatively consistent rate over the course of not just the last two weeks but even beyond three or four weeks. Another decline in hospitalizations, icu admissions, and test positivity. The twoweek average is down to 3. 1 , the lowest numbers sense the state started keeping track of it in april. And while testing declined amid wildfires and poor air quality, its now ramping back up. Were making Real Progress on building out this very large lab where we will substantially increase our testing well above the 124,000 average daily tests you see reflected in the last seven days. Reporter the governor announced 236 million more project home key, to purchase housing for people experiencing homeless, including San Francisco, oakland, mountain view, Santa Clara County. This is happening in historically short period of time. And it shows a resolve and commitment, a sincerity of effort, and a longterm strategy to address homelessness in this state in a way the state of california has never done in the past. The governor also mentioned an announcement coming tomorrow about more counties moving into the red and orange tiers of the states reopening plan. The United States will likely hit a milestone today when it comes to coronavirus. The number of cases is at 6. 8 million. But look at the number of people who have died, just under 200,000. New york has the most deaths of fi state at more than 33,000. California is fourth with a little more than 15,000. The cdc is reversing course. Today, the agency took down its revised statement which said covid19 is airborne and can spread through tiny droplets that linger in the air. Experts have long suspected this to be true, and the cdc is revising the official guidance. The agency says a draft of the proposed changed was mistakenly made public before being ready to be posted. Health officials are imploring people to get their flu shots. An expert talked to us this morning about how it could make a difference. The coinfection of flu and covid is concerning those in health care, even if we had the potential of getting covid, we would know that minimizing the risk of the flu by getting the vaccine, at least reducing the duration or severity of illness, will help us differentiate flu versus covid. The flu season can start as early as september and stretch into april. Santa clara county is looking to extend benefits pour people in quarantine because of covid19. County leaders will petition the board to continue the program, offering food, shelter and money to those who need it. The goal is to encourage people to get tested and give them a safety net in case theyre positive. Saratoga was the first city to join the countys partnership. Its important even in a city like saratoga, to make sure that those people have the opportunity to do the right thing. This is a moral issue. This is a Public Health issue. 76 of cities in Santa Clara County have joined, including san jose, and it will last through the end of the year. In the east bay, the family of myles hall is speaking out after fridays announcement of a 4 million settlement with the city of walnut creek in the shooting death of their son. The parents say the settlement is only the very beginning of their fight for justice. So the settlement is not justice for myles. Theres no justice here today. None. We will find justice when we have other opportunities and other ways that our loved ones can get help and they dont have to call the police. Reporter on the front lawn of their home, the family of myles hall reaffirming their goals had nothing to do with money, but repairing a system that they say hurts people like their son. Were going to make it so that people suffering from Mental Health crisis do not have to go through what myles went through. Reporter he was shot by police just steps from his house in june 2019. Hall had been diagnosed as skitso effective. His grandmother and mother made the call to 911 and warned them that hall would be aggressive to police. A Mental Health crisis should not be a death sentence. Thats what happened for him. Reporter the hall family has succeeded in getting the city of walnut creek to commit 100,000 to expand their crisis intervention team. But they want a model like out of eugene, oregon. The city funded program is a 24 7 nonpolice response dispatch to deal with mental crisis calls. I think this case has put that issue on the map, certainly in this community. A discussion how to handle mentally impaired. I know because im part of the discussion. I think its a work in progress. All we care about from the day myles died and until the day we die is having a better system in place. Reporter kris reyes for abc7 news. Police are treating three incidents targeting the Armenian Community in San Francisco as hate crimes. Fire gutted a Community Center owned by st. Gregory armenia apostolic church. That happened last thursday. The Armenian School associated with the church was vandalized in july. And officers patrolling the school heard gunshots saturday morning and discovered a sign with a bullet hole in it. The cleanup has started at a massive illegal dump site in san jose. Sky 7 was over the site as crewed started hauling away trash. The area alongmont r along al monterey road stretches nearly a mile. Reporter in south san jose, a resolution for dealing with this mess along monterey road has come. This area of the city unfortunately hasnt really gotten the love and care that it deserves, being one of the main gateways and arteries into our system. Reporter cleanup efforts are under way on Union PacificRailroad Property in coyote valley. Officials are working with the railroad, as well as the open Space Authority to clear out the blit and trash at this location. Council member Sergio Jiminez says the dumping needs to stop. Im looking at exploring longterm solutions to prevent the dumping. One of the things that comes to mind is installing cameras along 3407b monterey road. Reporter thats on top of the 500,000 the city already spends each month on issues related to illegal dumping, which has skyrocketed since the start of the pandemic. In fact, city staff identified 200 hot spots. We know that its a lot of commercial businesses that arent following the rules and arent taking their stuff to the dump. Reporter the mayor is reminding residents to take advantage of the citys free junk Pickup Program rather than dumping on the side of the road. We have too much trash and too much dutching. We need to do better and clean up and hold each other accountable. The trash cant coming from an imaginary place, its coming from us. Reporter chris nguyen, abc7 news. Stolen dreams, the American Dream stolen. The search for a truck that is so much more than just a truck. Bad grades. Moving out, we told you about an offer to move to if i could, baby id how can i, when you wont take it from me you can go your own way go your own way your wireless. Your rules. Only with xfinity mobile. Im szasz. [norm] and we live in columbia, missouri. We do consulting, but we also write. [szasz] we take care of ourselves constantly; its important. We walk three to five times a week, a couple miles at a time. Weve both been taking prevagen for a little more than 11 years now. After about 30 days of taking it, we noticed clarity that we didnt notice before. Its still helping me. I still notice a difference. Prevagen. Healthier brain. Better life. People have an opportunity to pay their respects to Supreme CourtJustice Ruth Bader ginsburg. After a private ceremony, she will lie in repose outside the Supreme Court for an outdoor public viewing wednesday and thursday. Shell with the first woman ever to lie in state. President trump says out of respect, he will wait until after her funeral to make a nomination for ginsburgs seat. She died friday at the age of 87. Ruth Bader Ginsburg was considered a trailblazer even before she was on the Supreme Court. That description today from former california senator barbara boxer. Some of her early cases actually she represented men who were not being treated equally under the Social Security law. So what she recognized, which was genius on her part, is if a man is the plaintiff in a sex discrimination suit, if you win it, it works both ways for the men and women. So she was brilliant about the way she fought cases. Boxer shared those thoughts with me at 3 00, getting answers. She won her senate seat in 1992, the year of the woman. Ginsburg was appointed to the Supreme Court a year later. Boxer says the women of the senate used to have dinner with the women of the Supreme Court, and that led to a special bond. A san jose couple is pleading with the community to locate a stolen food court. The family says this truck was their only source of income, and their American Dream. Luz pena has the story. Reporter five years ago, they accomplished their American Dream. And a week ago, two thieves drove off with it. Because when i see that, when the guys take it, i see the picture. Reporter in this trailer, their life savings and only source of income, all of it stolen in less than three minutes. My food truck, this is for my kids, because i need that for my kids to go to college. Right now, i cant pay my rent or bills. Reporter left behind were the x marks for social distancing and this piece of wood to hold the tires. Francisco asking us to imagine what it once was. Tried tacos, you know, happy. Reporter inside the gas station, workers and customers were confused, as they saw two men towing the truck away. Theyre pretty bold. They were getting gas and they saw everything, and they said they were so relaxed and just calm that they thought, you know. Reporter the Surveillance Video was released to police, who said its hard to identify the suspects, but the white truck is their lead. That vehicle, i mean, i looked at it. Its got some distinctive things about it, that hopefully by sharing that, somebody will recognize that vehicle. Reporter this is not how their American Dream will end. Juanitas son opened a go fund me account where thousands has been raised to help this family. My dream is one big one. Right now its more big one. Reporter in san jose, luz pena, abc7 news. Just awful. All right. Now we want to take a look outside. Our clear skies are getting hazy again. Perhaps you noticed. Sky 7 was over san jose late this morning where you can see the thick haze in the area. We have made it easy for you to check the air quality where you live. Find this tracker on our website, abc7news. Com. Sit right on our home page. I dont know about you, kristen, but im always checking before i go outside. Make sure were in the green or these the yellow. I know. You do a lot of planning and you should because you have little ones. But its been so unstable. It was good and then it seems like its getting worse again, spencer. Well, it does seem that way, but im happy to say that the air, although the haze is visib visible, is not quite so bad. Heres a look at current air quality. We have yellows and greens all over the bay area, which means we have moderate to good air quality in all locations right now. And we are expecting this to get even better. As a matter of fact, as we look ahead through at least thursday, you can see the next three days we expect mainly good air quality in virtually all regions of the bay area. So things are looking up. And one factor in this is a vigorous on shore flow coming mainly out of the northwest right now. Surface winds up to 18, almost 20 miles per hour, bringing us fresh air. And we also have a cooler pattern right now because of that on shore flow. The temperature change shows its nine degrees cooler in San Francisco. 13 degrees cooler in hayward. So lets take a look at current temperature readings. 67 degrees right now in the city. 73 in oakland. Mountain view 78. 81 in san jose. Gilroy 89. 64 at half moon bay. Looking down on the bay and part of San Francisco from mt. Tam, other readings right now, 88 degrees in santa rosa. Novato, 86. 92 in fairfield, 76 in napa. Pretty warm in many of our inland and east bay areas. Looking out across the embarcadero, hazy skies with passing high clouds tonight. Tomorrow, the beginning of fall and summerlike heat for the weekend as we get the first weekend of fall. Forecast animation overnight shows some low clouds developing at the coast, pushing across the bay. Maybe into couple of inland spots into the north bay. You may have seen those high clouds swinging by, as well. As we start the commute tomorrow morning, good visibility for morning commuters. Overlight low temperatures will be pretty much on the mild side. Upper 50s to low 60s. A little cooler in the north bay valleys where lows will be in the low 50s. Tomorrow, a little bit of lingering fog at the coast. Breezily with haze. Highs from mid 60s at the coast to low and mid 70s around the bay shoreline to mid 80s inland. As we look at the accuweather sevenday forecast, you can see that these first few days of fall will be relatively mild with high temperatures inland in the mid 80s, low to mid 70s around the bay shoreline. Then we start to get a rather significant warmup over the weekend. First weekend of fall is going to feel like Sizzling Summer with highs inland on sunday and monday, near 100 degrees in the warmest spots. So thats something well keep an eye on and keep an eye on the air Quality Development also as we get into the hotter weather. For the remainder of this week, mild weather, lovely fall weather, and fairly clean air. Kristen and ama . There we go. Just got our permission to open our windows, ama. Definitely. Thanks, spencer. After months of closure, some bay area attractions are finally reopening. Well have the details coming up next. And you can watch the Las Vegas Raiders host the saints tonight. Coverage begins at 5 00 right here on abc 7. And stay tuned for after the game and following the game. And because of the game, whe if your dry eye symptoms keep coming back, inflammation in your eye might be to blame. Looks like a great day for achy, burning eyes overthecounter eye drops typically work by lubricating your eyes and may provide temporary relief. Ha these drops probably wont touch me. Xiidra works differently, targeting inflammation that can cause dry eye disease. What is that . Xiidra, noooo it can provide lasting relief. Xiidra is the only fda approved treatment specifically for the signs and symptoms of dry eye disease. One drop in each eye, twice a day. Dont use if youre allergic to xiidra. Common side effects include eye irritation, discomfort or blurred vision when applied to the eye, and unusual taste sensation. Dont touch container tip to your eye or any surface. After using xiidra, wait 15 minutes before reinserting contacts. Got any room in your eye . Talk to an eye doctor about twicedaily xiidra. I prefer you didnt xiidra. Not today, dry eye. And the veterans that never quit on their team. When being a fan gets tough, and stretching your budget gets even tougher. Our agents put in the time and legwork for you,. So saving on Auto Insurance is easy. Because saving a little extra goes a long way. Usaa. What youre made of, were made for. Dthats nothing new. T . But if you want dennys for dinner, you can have that too. Come get all your favorites, whether its day or at night. And deliver