I just kept telling myself, youre going make it. You can make it. I almost died. And my mom was a basket case. We just kept asking him, why . And finally, he says, if i told you, it would blow your mind. A devil head . Popping up in your uber app . When the devil comes you had better hide because hell is coming down devil, devil when the devil comes evil visited a place that we thought that we might be insulated. Warm all across west michigan. Everybody heading up to the 40s, and some may even touch 50 today. Theres a light that ties us everybody ready . February 20, 2016, was just a normal day. Ordinary people doing ordinary things. Friends and family hanging out together. I was going out with some friends that night. I had worked the night before, so i was working 12hour shifts, which allowed me to sleep most of the day. It was just a normal day. Reporter this is an ordinary day in kalamazoo, michigan, and the lives of these ordinary people are about to intersect and be changed forever because of one man, jason dalton, the uber driver. We all love hailing a car with an app. Its easy. Its convenient. But the truth is, when that car shows up, you really dont know whos in the drivers seat. Uber driver under arrest. A driver accused of raping his passenger. Were stepping into a vehicle of a total stranger, who could car. And so theres an inherent vulnerability to these ridesharing programs. 911 . No one needs to be riding with this crazy man, and he doesnt need to be on the road. When an uber passenger places a request, it gets routed to a nearby driver. And as soon as they accept it, they go drive to the passenger. And that passenger will actually see the picture of the driver. And they can follow along on their route as they drive to pick them up. Reporter its 4 21 in the afternoon, and uber driver jason dalton is picking up his first ride of the day, matt mellon. Uber had just come to the kalamazoo area, and he decided that was a way to make some extra money. To raise money for a vacation. He was new to uber, was just learning how to figure out the app. They had good reviews of his rides. Reporter this one ride would unleash eight hours of terror in kalamazoo. And weve been covering this story for years now, from the very beginning. Matt mellen was going to pick up his car after leaving it the night before at a friends house. So he picked me up here. Reporter do you notice the names of the uber drivers when you get in there . I mean, sure. I always look at theirhoto. Reporter right. Do i pay much attention to that . Not really. Matt was one of the first of many people whose life would be affected by jason dalton that day. He did have a dog in his back seat, so i sat in the front seat because the dog was in the back seat. Jason took his dog for a walk before he started driving riders in the uber. Reporter so, you hopped in and you started off on the route. At this point, everything was fairly normal. He did receive a telephone call, and he took it over the bluetooth speaker. It was one of his children. Reporter how long did that phone call last . It was rather brief. I would say maybe two or three minutes. His son calling wanting to know if he wanted dinner. It was dinnertime. He hung up the phone, and things changed. Then, out of nowhere, it was like he was dealing with a completely different person. Thats when he slammed the gas pedal. And then, boom, we were off. Reporter how fast do you think he was going down these streets . It was pedal to the metal, probably 75, 80 miles an hour down this road. I was bracing for impact, basically. Jason is running stop signs. Hes speeding through traffic. And matt is in the front seat thinking he might die or that their car is going to get tboned. He wants out of that car. He was worried that he wasnt going to make it home, he wasnt going to see his family or friends again. He was terrified. I was pleading for him to stop at this point because it was like, you just hit that car. And hes like, i didnt hit any car. Reporter is his tone normal . Is he sort of conversational . Yeah, yeah. He was rather calm. And hes like, whats wrong with the way im driving . Reporter as hes going 75 miles an hour down these yeah, swerving in and out of traffic. We were going so fast, we just blew right through this. At one point, i even thought about hitting him. Oh, theres my friends street. Which obviously it wasnt because he blew past it. Basically i was pointing out random houses. I was like, oh, theres my friends house. Finally, he slammed on his brakes. I heard this loud screeching noise. And our neighborhood is normally very quiet and very subdued. Theres not really any traffic. So i ran out into the front yard. The silver chevy equinox came screeching to a halt, and a door flew open, and, like, this guy does a tumble roll out of the car. And i couldnt tell if he had been pushed, shoved, or he actually jumped out of the car. I see this driver. Dark, heavy rimmed glasses, crazy gray hair. He looked very agitated. Reporter did he immediately take off again . Yeah. Yeah, he just burned his tires out. I was like, call 911. Call 911. At that point, i was also dialing 911. 911. I was just in the car with my uber driver. He was weaving in and out of lanes. He sideswiped a car. What kind of car was it . A chevy equinox. Did you want to talk to d y put out a lookout . I just want to i understand, but i just need to know. I just want them to be on the lookout. Okay, thank you. Theres not a lot they can do unless the Police Witness that themselves, which unfortunately they did not see that vehicle. Mellen did not want to be contacted. If theres no complainant, theres not much they can do. When i got home, i contacted uber, via email. Reporter back in 2016, believe it or not, there was no way to immediately call a human at ub near caer in case of an e. Who exactly is this uber driver, jason dalton . What do we know about him . To me, the most remarkable thing about him was how unremarkable he was going into february 20th. Jason, by all accounts, was an apparently gregarious character. He was an insurance adjuster. A nine to five job. He had a family. Reporter a father that posted pictures on facebook, you see him with his wife and kids on the couch. They had married for over 20 years. You see him on what seems like a pontoon boat and also playing in the snow with his kids. Just seemed like a normal, nice guy. Jason grew up in indiana. He moved to kalamazoo during high school. He was the cocaptain of the Football Team and he had pretty good grades throughout high school i was the best man in his wedding. He could make conversation with just about anyone. He was not afraid to speak his mind, but definitely not out to ever cause anybody trouble. He liked to work on cars, he liked to figure out how cars worked. But he also liked guns. There was a breakinned that occurred. I believe someone stole some of his prized tools. That bothered him, i believe thats what caused him to start collecting guns. He had guns but nothing that would cause you to go, oh, my gosh. He had 15 guns at the house. The guns were all legally owned. There was nothing to prevent mr. Dalton from owning any of the guns he was in possession of. I think youll find in this community and many others, i dont think his ownership and the number of guns was anything unusual. Frankly. Reporter before jason dalton took matt mellen for this incredible ride, the day had been completely ordinary, at least for him. He met a friend, and they visited a couple of local gun stores, which was typical for them. When jason dalton goes to the gun shop, he buys both a holster and a jacket. He was upbeat. My manager talked to jason. Jason was very friendly with him, smiled, laughed, gave him a little onearm hug as they walked toward the cash register. He told him to have a nice day and he said im going out to enjoy the nice weather. That was it. After matt was able to escape from the wild ride with jason dalton, jason dalton then went home. He ended up going home to his house and retrieving his weapons. At that point, we know he had a glock 19 9 millimeter. Jason also put on a bullet proof vest. He goes out to pick up passengers. But this time, hes packing heat, hes off to the fateful route where he will intersect with so many unsuspecting people. We often say, things can change in a second. And in this case, it changed like that. Please hurry up. Somebody fired shots. When he activates uber and starts picking up thats when the horror begins. Safe drivers save 40 guys guys check it out. 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Get more airflow. 88. 3 wcxk, kalamazoo. The weekend is here again. Clouds tonight, 35. 46 right now, working our way up to a high of 53. Kalamazoo, where its at in western michigan, is just about halfway between chicago and detroit. Its sort of a bigger town that still has a small town feel. Kalamazoo city contains a lot of businesses, a lot of restaurants. About 100 polar plungers are thawing out tonight after jumping into turk lake this afternoon. The attraction to kalamazoo michigan is that it is a safe midwestern town with those midwestern values. The cost of living is good. You can buy a nice house, live in the country if you want, but youre close to the city. Its one of those ideal towns where parents dream about raising their families. Its not the kind of city where you would expect jason dalton to go on a rampage. February 20th, i remember so vivid. One of our first warm days, maybe in the 40s. And the snow was melting. It was a break from the winter. Tiana carruthers, a 25yearold mom, she had one daughter. I just remember happy, smiling, laughing. Thats what the sun does to you, the first warm days here in michigan, you know . Because you never know when the sun might be out again, for sure. Reporter tianas afternoon and in fact her whole life changed when Jason Daltons route would cross her path in that parking lot. That day, things started to seem to unravel a little bit. After matt, dalton goes home and he retrieves his weapons. Reporter what is so unusual about this is jason dalton after having this terrifying ride with matt mellen goes back to driving uber as if nothing happened. The fare there that had called for a ride, her name was maci. At the time i was 15. Maci ordered an uber at the meadows apartment complex. Jason got the call, and so he headed over. The meadows is a typical kalamazoo county condo apartment complex with a parking lot. A lot of families live there. Kids are outside playing. People are walking their animals. So when jason showed up, he was looking for the picture he saw in the account, but he didnt see her. He was calling me and telling me, like, saying i was giving him wrong directions. And was getting upset with me and then had hung up on me. I just kept texting and texting, and i was like, are you there yet . Reporter Tiana Carruthers lived at the meadows complex where jason dalton comes to pick up his next fare. Talk about being in the wrong place at the wrong time. That was Tiana Carruthers. I was in the house just finishing up a workout, you know, trying to get fit for the summer. And my daughter was with some young ladies. They came in like, mom, mom, mom, mom, we really want to go over to this girls house jamed joi. Can we go over her house . I said, okay, ill walk you over there. Well go meet her mom. I had joi, kaniya, dorjaye, edriana, salinah, and myself. Reporter snows melting. And you cross the street. Yes. Reporter do you remember what you were talking about . Oh, were just talking, laughing, and then all that ended when i saw this car just speeding. Reporter right as theyre about to cross the street, tiana and those kids, jason dalton pulls up. He just instantly was right in front of me. Like, i was this close to this man. And i just remember a dog barking. Wouldnt stop barking. He saw tiana, and he approached her, rolled down the window, asked if she was maci. He just kept asking me that. Are you maci . I said no. And i said it quite aggressively because it was like, youre driving crazy. Reporter at this point, he seems really angry because hes having trouble finding his fare, this person, maci. He speeds off after i said no. We continue to walk, but at the time i still have my eyes on him like, just, you know, paying attention. He turned the car around, drove back towards her. I saw a car. It was coming fast, but yet slow motion in my head. He took the glock model 19 out of his pocket. And as he got even with her, she saw him pull the gun. Reporter do you remember the moment you saw that gun . How could i forget . I told the girls, run. No matter what, you run and do not come back. She had no idea she was looking in the face of a man who was going to commit these horrible crimes. Maybe if i just keep moving, if i just keep moving, if i just keep moving, but he just continued to shoot. pirate girl ahoy excited squeal, giggling panting gotcha man ah girl nooooooooooooo man nooooo girl nooooo. vo quick, the quicker picker upper bounty picks up messes quicker, and is two times more absorbent than the leading ordinary brand. man and pirate girl ahoy laughing vo bounty, the quicker picker upper. [female vo] restaurants are facing a crisis. And delivery orders to make it through. Grubhub. Together we can help save the restaurants we love. Im fine. Everyone does it. But for me, its harder. 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Pay as little as 15 for your refills. For ralphies appointment. Whos his groomer . Carrie. Full groom for sure what . I just booked ralphies appointment online. That work . Wait you what . Its that easy download the app or book online at petsmart. Com bubbles at this price . I meanthis is unexpected. L . You would say, remarkable . Absolutely. A remarkable deal thanks, i get that all the time. Wait what . grocrey outlet jingle wow. I think ill take two. For the love oh. Reporter its this sunny, unseasonably warm day in kalamazoo, michigan, and uber driver Jason Daltons day is only getting darker. He just pulled this gun on Tiana Carruthers, this mother, whos just trying to shepherd these children across the street. Ill never forget his face. Ill never forget the pain that i saw in his eyes. Ill never forget the anger that he had. She saw him pull the gun. After i realized the kids were far enough, thats when i made a decision to just start running. [ gunshots ] he starts shooting and shooting and shooting, again and again and again. I just kept hearing bullets, just bang, bang, bang, bang. 15 rounds. I was shot four times. I didnt feel the bullets right away. It was like a bee sting at first. I ran to the door, and everybodys just kind of screaming someone got shot. 911. Hello, i need an ambulance. Please hurry up, somebody fired shots. Theres been, like, nine to ten gun shots right outside our apartment complex. We need someone here. Okay, over on high meadows . For one split second i was like, this might be it. I tried to get under a car, but then when i realized if i just keep moving, if i just keep moving, if i just keep moving, then hed just continue to shoot. So i laid there. And i pretended that i was dead. And i just kept telling myself, god, youre gonna make it. You have no other choice. Youre gonna make it. And i just kept telling myself, i just hope the children are okay. Lord, please. I can never forgive myself. Just make sure that theyre okay. I thought it was maybe rocks or something hitting the siding, and thats when i checked out the window, when i saw a car was speeding off. When he pulled off, i figured it was okay to call out. I just started screaming, are the kids okay . Are the kids okay . And then i heard a woman. She wanted to know about her kids. She was coherent. Then i heard more voices. A bunch of people just came out and started helping her. And they were like, are you okay . Are you okay . I just kept telling them i wasnt going to respond to any of my questions until i knew the kids were okay. Please dont move. We got the kids. Please dont move, okay . Ive never met her, this was the first time, and its the wrong way to meet your neighbors. Shes very lucky, and those kids are very lucky, too. You physically blocked some of those bullets from where those kids were going. You took those bullets with your own body to protect them. Yes. If i didnt, and one of those children were hurt, i dont think i could bear a child losing their life. Would i do it all over again . Hell, yeah, id do it again. Without a doubt. How can i help you . Dispatchers are fielding those panicked calls from the meadows, and are now starting to see