Holiday scams: Holidaymakers report booking hotels which, in some cases, don't exist (Image: Getty Images) “For instance, we have six young lads from Halesowen who went to Krakow in Poland so that the could have a lads weekend away and when they got to their hotel, which had been booked by a reputable company, the building as there for sure but it was no longer a hotel. “It was a doctors surgery. “So when they got back they complained to the company but got absolutely nowhere until they came to us. “I can't tell you how valuable those three words ‘rip off Britain’ are when someone has got a problem, because we usually, with he influence we have got, we do manage to sort them out. “