Support users with windows issues Operate within the SLA with business Windows Server support (VMware) Execute office duties such as receiving goods from suppliers and the regions, scheduling and packing items for the courier Interact with third parties when required for logistical, support or administration purposes for example but not limited to Telkom, IS, Vodacom, Interconnect, Digidata, Softline, Microsoft, Obtain and manage quotes for certain 3rd party services and Create purchase orders on the system for certain IT procured services and Perform routine and periodic tasks such as removing backup tapes completing daily check logs and Keep users informed when a call is open and cannot be closed, confirming the anticipated resolution