Share this article Share this article IRVINE, Calif., April 8, 2021 /PRNewswire/ -- HappyFox Inc., makers of a top-rated help desk platform, today announced a new voice integration with Dialpad, the industry leader in AI-powered communication and collaboration, that will provide a seamless customer experience via AI-powered calling, conferencing and contact centers accessible through a trusted help desk platform. This integration with Dialpad allows users the option to bring all of their work into one platform, HappyFox, from social media conversations to important phone calls. Leveraging Dialpad, HappyFox agents can receive inbound calls and initiate outbound calls from the In-App Dialpad Widget, as well as create tickets automatically for any inbound or outbound call. Tickets contain summary information alongside a link to a recording. Voicemails can also be recorded and automatically converted into HappyFox tickets for smoother resolution and analysis.