Editor's note: This is the third part of a series about the new staff at Crossroads House in Batavia, which will celebrate its 25th anniversary in January. Out of all the physical, hands-on training hours that Ashley Manuel conducts for new volunteers, they aren’t usually the most difficult part of the job. “It’s the emotional,” Manuel said at the Crossroads House training

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Kathy Panepento , Ashley Manuel , James Episcopal Church , Crossroads House , East Main Street , Liberty Street , Ergo Nurse , News , Batavia , Spotify ,