There was a machine which was recording telePhone Calls coming into a Trading Floor. Phone Ringing [unidentified man] hello . [unidentified man] people are jumping off the building. [unidentified man] from how high . Phone Beeps [unidentified man] i saw people running On Fire through The Streets. I saw People Diving Out. People were diving out of the World Trade Center. Phone Beeps And rings [unidentified woman] yeah . [unidentified man] honey, i just want to let you know, a plane just hit the World Trade Center, im okay. unidentified Person Sobbing [narrator] this is the first time we have heard these voices in 20 years. [man] jerry, do you believe you wanna hear something . It just happened again, jerry. Phone Ringing [narrator] the story of The Machine begins in texas with a man by the name of Rick Harold. [melissa] hello . [unidentified man] hi. [melissa] hi. [unidentified man] something very bad has happened. [melissa] i know, i saw you all on about it. [unidentified man] melissa, its its so sick, its unbelievable. I saw people on i saw people running On Fire through The Streets. [narrator] in 2010, rick purchased The Machine from a man selling used Computer Parts with hopes of reselling it for a profit. My name is Rick Harold, And i found The Machine. There was this guy that had gotten it. I knew him from this little place. He had all sorts of weird things. He bought a bunch of them. And that was the only one with something on it. [interviewer] how much did you pay for it . 300. [narrator] not knowing exactly what he bought rick took The Machine home, plugged it in And turned it on. [rick] we sat there And listened to it And it was just shocking. Totally shocking. [interviewer] did you know what they were talking about . [rick] oh yeah. It was, radical. [narrator] rick knew he had uncovered recorded Phone Calls from the morning of September 11th somewhere close to the World Trade Center. But The Machine was damaged, And the calls were scrambled And broken. He ended up connecting it with a Data Recovery Specialist in New York, a man by the name of Andy stevens. soft Guitar Music so My Names Andy stevens. Im an electrical engineer. I attended mit And columbia. I get a Phone Call out of the blue. And he said, i have some tapes that were from a voice recorder. He explained that he had taken these tapes to a couple of different outfits And nobody had been able to replay the tapes. [narrator] rick had The Machine shipped to Andys lab And he immediately got to work. He began by recovering the data on the damaged magnetic tapes with hopes of retrieving the lost calls. So this is an Eyretel Media Store recorder. And it would record onto these tapes. This is whats called a dds3 data tape, And it will hold several thousAnd hours of recorded audio. Recorded telephone quality audio. [narrator] The Machine was commonly installed in Wall Street banks, specifically on Trading Room floors. If they had a Trading Floor, say, with 32 desks, then all 32 desks would get recorded all the time every Phone Call in And out. And then there would be open microphones on the Trading Floor as well. In case the trader over here wanted to say something to the trader over there, it would get picked up by these open microphones. [narrator] Andy was able to recover the data on the tapes using a technique known as splicing. Allowing the lost audio to be played back. [unidentified man] im at my desk. [unidentified man] did it affect you at all . Are you in that building . [unidentified man] no, im across The Street from the building. I heard the explosion, i saw all the debris coming down. [unidentified woman] World Trade Center number one, first financial number one. When i look out my window, that buildings connected to me by a bridge. [narrator] there was no denying what was on the recovered tape. These were calls made from a Trading Floor at one World Financial. Directly across The Street from the World Trade Center. On the morning of tuesday, September 11th. [Andy] looking out the window And watching Body Parts fall out of the sky thats got to have some effect on them. And i think it was a day that changed everyones lives And those people even more so because they had eyeballs right on it happening. I just watched it on tv myself, so i didnt quite get the full effect. [narrator] but a question still remained, how did that specific Machine End up in texas . Where Rick Harold bought it. In the large chaos that happens after something like 9 11, And you know, liquidation. When i say liquidation, i mean someone shut down that office, liquidated it, And had all this equipment that had to be accounted for And maybe moved over to the new location. And somehow this one fell off the back of the truck. You know, so i could see it happening very easily. In the aftermath of some major catastrophe it could easily happen. soft Guitar Music My Name is Gregg Spiegelman. I am a father. I am a husbAnd. I am an entrepreneur, And im also a farmer. My names Jon Kolsky And during 9 11, i was a trader for a company called cibc. My name is judith wargaski, And ive been married to alan for a little over 20 years now. My names is alan wargaski, im cfo for a home textiles company. My dad was in the business, my uncles theres a lot of Family History on Wall Street, And so, i was really born into the business. My Names Michael palazzi. I started on Wall Street in 1985 for oppenheimer. I was a comanager of the nasdaq sales And trading desk. I was born And raised in manhattan, in New York. Went to school in dc, washington dc. George washington university. Met my wife there, graduated, went back to New York. I started working in finance, cibc world markets. I grew up in new jersey, went to fairleigh dickinson. Met my wife, we started dating, got married, moved into the city. I started my career at lehman brothers, And, actually, i was there on the 93 bombing as well. [interviewer] so are you happy that these calls got unearthed . I would never have thought about it at all. It was And then once i heard about it im like, wow, this is nuts. And i remember him calling me a few times from the office. Im a little nervous to hear it. One of the producers called me And said, were doing a 9 11 story, And told me about the tapes. And they said, is this is the same Gregg Spiegelman that worked at cibc in 2001 . [michael] they forwarded me the piece, i listened to it. Didnt take me long since i said, hey, its palazzi. Kind of a dead giveaway. Thats me. I wanna hear this . Do i wanna not hear this . My sister said, i remember calling you, And you told me that there were People Jumping out of buildings And you were crying. The question started to come up And i want to know. I decided at that point. I called them right from there on my ride home. I said, ill do it. So im about to listen to the calls of 9 11 from my office. And all the calls were recorded coming in And going out. The microphones that were hanging, were recorded. So im about to hear it for the first time in 20 years. [interviewer] what are you thinking right now . Im nervous. I have one recollection of a conversation that i had with one of my customers And great guy i used to work with, And i remember that conversation. But other than that, i really dont remember being in that moment at all. As part of being a regulated industry we were required to tape our lines. And you do that for two reasons. For compliance And for client safety. For example, if theres a dispute And your client says, i gave you an order to buy a stock, you took an order to the sell a stock, we go back to the tape. And there were ambient mics above the Trading Floor so that the regional offices could hear the flow in the room. [unidentified man] the order reads for 50. Youre saying youre seeing an order of 50 for that . [unidentified man] yeah, indistinct . Aeg buy 50. Suspenseful Music Plays People Shouting [unidentified woman] oh my god. They just blew up the top of the World Trade Center. [unidentified man] honey, i just wanna let you know, a plane just hit the World Trade Center, im okay. He survived the bombing at the World Trade Center back in 1993. On the morning of September 11th, 2001, he had arrived early. Checking on trades from the day before. Jerry is now survived by his Daughters Joann And kathleen kirkwood. He got up early at the crack of dawn. Definitely had a large cup of coffee on the way to the subway. Went downtown. I think, at night, my mom said he used to have Trouble Sleeping if it was too much money on the line. Yeah, he had to carry the books overnight. Jerry was a legend. Hes an oldtime Wall Street guy. He was the consummate work hard, play hard guy. Cibc. Hey jerry, its jeff. Yes, jeff . Sorry to bother you. Its still not hitting on our Trading System yet. Hold on, i looked It Up this morning. I thought it did, i hit them all up. [kathleen] back 20 years ago, it was the last hold of pencil, paper, pen. [joann] he was the last person in his division left. Every other company had made the final switch to computer, digital trading, all that. And so he was from a different time, but he found a niche And that was international trading. Working on Wall Street when i did was, from what i can tell now, is way different back then. It was fast paced. It was high energy. It was a lot of money that we were trading in for our clients. A lot of voices, a lot of noise, a lot of focus. It was constant mayhem. [unidentified man] so it was 119, 100 to one of five 19, right . Theres an incredible amount of energy that is in that room at all times. People are working, people are focused. There werent a lot of women there, so And you had to be really tough. [unidentified man] attention everybody, please do not talk to tom about his unfortunate stock purchase. There was always, it would be a couple of practical jokers in there at all the time. Working next to the twin towers, you couldnt help but notice the magnitude of the buildings, how large they were. You know, you took it for granted because they were just the fixture of the city. They were attached, so there were three i think one, two, And three World Financial. Smaller buildings that are still there. There was one big attachment to the World Trade Center. [gregg] when i started, i was young. I had just started in the business. So as a kid, i collected things, baseball cards, coins, medals, typical things. But i also remember people collecting, before my time, Newspaper Articles when kennedy was shot or first man on the moon. So for some reason, i just decided to start collecting as many of the articles as i could find the days after September 11th. And then the years, anniversaries after that. Just to keep a piece of history. To never forget. I have an image of a Trading Ticket that i had kept. And on it, you can see the date, September 11th, 2001. Its my hAndwriting. And obviously me taking a report of some trade that i was told to do. And then, when i was helping down there, somebody had snapped a polaroid picture of me And hAnded it to me. And thats me that day. The most interesting thing, obviously how young i am, but is that, 9 11 01, you can see in the photo im wearing a n95 mask, which i dont think anybody knew what they were until last year. And then here we are again wearing a mask for a whole different reason. But theres the document that i wrote myself a couple of days after. Just documenting everything i can remember. Phone Dialing Phone ringing [unidentified man] good day. [unidentified man] whats up . We are with the abn group. Abn indistinct [unidentified man] does that say indistinct . [unidentified man] yeah. Yeah. [unidentified man] you did see the indistinct for bloomingdale, right . Well, traders always get in early. So, where a lawyer might get into the office more like like 9 30, 10ish, traders were always usually at their desk. Some of them, when i did international stuff, wed have to be in the office by 6 30. On the morning of September 11th, it was just a typical day. It was kind of like today, was kind of cool. The skies were crystal blue. It was strange cause i was on the desk And we heard this boom. Suspenseful Music Plays People Shouting [automated voice] when you have finished recording, you may hang up or press one for more options. [lynne] christy, call me back, its lynne. Somebody screamed, the canadian desk was right near the window, And someone screamed, oh my god, they just hit the World Trade Center. [unidentified woman] oh my god, they just blew up the top of the World Trade Center. My building shook like you would not believe. [unidentified man] get out of here. [unidentified woman] i can see it out my window, theres a big hole. [narrator] the vibration from the explosion instantly reminds Jerry Kirkwood of the bombing of the World Trade Center from 1993. [unidentified man] hey buddy, how you doing . You all right . [jerry] im doing fine, it just scared me for a minute because i was here when a bomb went off, like eight years ago. [reporter] you are looking at the North Building of the twin towers of the World Trade Center in manhattan. These are coming to you live now. Phone Ringing [unidentified woman] hello . [unidentified man] hey honey, its me. [unidentified woman] hi. Yeah . [unidentified man] honey, i just want to let you know a plane just hit the World Trade Center, im okay. [unidentified woman] oh, i just Oh My Goodness its coming on the news, Oh My Goodness. [unidentified man] it happened right outside my window. We all looked at Each Other And said something was definitely wrong. Many of the people on the Trading Floor immediately began running towards the window to see what had happened. As i looked down from the eighth Floor Window towards The Street, i could see chunks of metal all over The Street, cars On Fire, buildings catching On Fire. And then i looked up at the World Trade Center. There was something straight out of a horror movie, a gigantic building with a burning hole in the side of one of the towers. So i actually, with the canadian traders, went down the stairs to evacuate. Everybody jumped down right away And everybody wants to run to the windows. And theyre like, evacuate, evacuate. Everybody evacuate. Lets go, now. So we all start running. We had to run towards the stairs. And the guy that ran the trading desk, he had not talked to the Fire Marshall yet. So he brought us all back in, he said, listen, i havent talked to him yet. I dont know whats going on. Theres debris coming towards our window. And he said, i dont want anyone to get hit by anything. You gotta come back. So we came back And i was crying. And then people started calling in to ask if we were okay. [narrator] this is the first time joann And kathleen have heard their Fathers Voice from the morning of September 11th. [jerry] what happened . [unidentified man] yeah, a Plane Crashed into a building. [jerry] Holy Beep . Its right here, im looking at it. Everybodys running here. [unidentified man] yeah its right outside. [jerry] Holy Beep . Let me call you right back, yeah. [narrator] when the towers were hit, jerry immediately picks up the phone And tries to reach his daughters. Phone Ringing [jerry] yeah, joanne scully, please. Oh [unidentified woman] let me see if shes in. Hold on, please. [jerry] okay. [operator] i dont believe shes in yet. [jerry] okay. This is important, okay . This is her dad. [unidentified woman] okay, dad. Now, i work downtown on Wall Street. [unidentified woman] uhhuh. [jerry] okay. Im all right. Everything a plane just hit the World Trade Center. [unidentified woman] oh my god. [jerry] all right . So she might be nervous because i work right across The Street. [unidentified woman] yeah, you know your daughter. [jerry] yeah, yeah. [unidentified woman] ill let her know youre fine. [jerry] please, if she calls in or when she comes in. [unidentified woman] i will. [jerry] just let her know im fine. [woman] yeah, im going to send a text, so you wont have to worry. I will definitely tell her. [jerry] okay. [unidentified woman] all right . [jerry] okay. [unidentified woman] ill tell her to call you at work indistinct . [jerry] indistinct thats fine. Were doing my normal stuff. [unidentified woman] okay oh my god, what happened . [jerry] its all out there. indistinct i saw smoke i think on top of the Employees Chattering a Plane Hit the Trade Center, its On Fire on top of the Trade Center. [unidentified woman] aw, terrible. [jerry] its on tv already. [unidentified woman] really . [jerry] okay okay. [unidentified woman] i will tell her. [jerry] just let her know. [unidentified woman] i know, i promise. Bye, bye. Suspenseful Music Plays Phone Rings [unidentified man] yeah, indistinct . [unidentified woman] hey. [unidentified man] hi. [unidentified woman] hey. [unidentified man] who are you looking for . [unidentified woman] oh, im sorry. Is Gregg Spiegelman over there . [unidentified man] uh. Can you get mom . [unidentified man] uh. Life is full of surprises when you least expect it. woman laughs And open. What happened to all your things . I know you needed a place to study, so. And other times, it pays off knowing what to expect. At university of phoenix, you can count on fixed, affordable tuition from the moment you enroll to the day you graduate from your program. Learn more about our Tuition Guarantee at phoenix. Edu struggling Vehicle Sounds think Premium Cant be capable . Think again. energetic music introducing the first ever at4 lineup. Premium And capable. Thats professional grade from gmc. Ashley welcome to Fox News live. The State Department said it has undertaken an extensive effort to contact americans in afghanistan. They will work around the clock to insure safe passage out for americans wanting to leave afghanistan. This comes amid reports that the taliban is refusing to let planes leave the country after american troops withdrew from afghanistan. Monday general motors will us spingds operations at its plants in North America due to a shortage of computerrer chills. Computer chips. Im marianne rafferty. Its canadian bank, And, at the time, there were a lot of acquisitions in the industry. A lot of the midsized firms, like oppenheimer, were getting gobbled up by some of the bigger banks. Cibc gobbled up oppenheimer. It was a good company. They very well organized. They were the second or third largest bank in canada. It was a great time to be in market, so it was fun. [unidentified man] you got a kid . [jon] yeah, i got a little girl. [unidentified man] congratulations. [jon] thanks. Yeah, shes 19 months now. [unidentified man] wow. [jon] yeah. [unidentified man] a long time. [jon] yeah, its been a while. [narrator] Jon Kolsky was a senior trader on the desk at cibc, formerly know as oppenheimer. Jon And his wife liz lived in battery park. Which was a short 5minute Walk to his office at one World Financial. Theyre baby girl, emma, was one year old on the day of September 11th. I got an opportunity to shift my life career, my Work Career to a company, called oppenheimer at the time. Met my wife, And we started dating, got married, moved in to the city. Well, we had emma was born at that point. Emma was born in february of 2000. So we were, you know, young parents. Figuring out navigating New York city. And, you know, its an important life, youre hunkered down. [female reporter] it is almost 9 oclock here on the east coast, And, let me tell you, folks are in that building early, And, without a doubt, there are many people who were impacted by this. [male reporter] its speculated that the plane is as big as 737. It looked originally like it just hit 3 floors. As i see from this angle, it seems like more than three floors, And, perhaps whats most disturbing indistinct i think is the time of day. This time, at morning, is when people pour into that building [jerry] hi. [lynne] yeah, hi. [jerry] are you guys all right down there . [lynne] yeah, were fine actually. [jerry] okay, youre not being evacuated . [lynne] ah no, at the moment we were sent back. [jerry] you were sent back . [lynne] yeah. We werent going to. There was a manager of decision, by the head of equities, that it was dangerous to leave after the first Plane Hit. And that it was safer to stay inside. [jon] it looks like big enough hole to be, it exploded. Stuffs stuff was just coming out of the sky for a long time. [unidentified woman] oh my god. [gregg] most of us ran to the windows. You could see And-debris'>Fire And Debris falling from the And-lAnding'>Sky And LAnding on The Street. Phone Ringing [unidentified woman] indistinct speaks, may i help you . [unidentified woman] dont worry im okay. [unidentified woman] what happened . [unidentified woman] a Plane Hit the front of the World Trade Center. [unidentified woman] it couldnt. Phone Ringing [unidentified woman] hello . [unidentified man] a bomb just went off at the World Trade Center [unidentified woman] shut up. [unidentified man] yeah. Shook the whole Beep Place. The whole place shook [unidentified woman] really . [unidentified man] you heard this big boom And it all shook. We glanced out the windows indistinct where you could see the World Trade Center from it. Its paper flying. Just debris outside. Make It Up, walk over to the corner And And you see a hole, And you see smoke, And you see paper. You see just stuff flying out. [jon] hi. [unidentified man] hey there. [jon] hey. Its Jon Kolsky. [unidentified man] kolsky, whats going on in the World Trade Center . [jon] it looks like the whole Beep Place just blew up. [unidentified man] really . [jon] yeah. [unidentified man] youre exaggerating. [jon] no, we just all saw beep flying out of the sky. Go back to the desk. The phones are now starting to ring a lot more. People asking whats going on. Phone Beeps trading. [unidentified man] anthony, please. [jon] hold on. Office Chatter actually, hes off the desk. [unidentified man] where is he going . [jon] ah, hes here. I dont know where he is though. Hes not on the desk. [unidentified man] indistinct give his brother a call . [jon] you got it. Bye. You guys okay . You know, do you guys know anything . Phone Ringing [rachel] hello . [gregg] hey, honey, its me. [rachel] hi. [greg] listen, um [rachel] is everyt yeah . [gregg] honey, i just wanna let you know. A plane just hit the World Trade Center, im okay. [rachel] oh goodness, its coming on the news, almost been there. [gregg] it happened right outside my building. [rachel] Oh My Goodness, is everybody okay . [gregg] it didnt hit our building. Its literally i mean, its right across The Street. I mean, im watching the Trade Center burn in front of me right now [rachel] it just came on the news. Just as indistinct . phone Beeps Phone rings [unidentified woman] hello . [unidentified man] hi. [unidentified woman] hi. [unidentified man] something very bad has happened. [unidentified woman] i know, i saw you all about it. [unidentified man] its so sick, its unbelievable. I saw people on on i saw people running On Fire through The Streets. I saw People Diving Out people who were diving out of the World Trade Center. phone Beeps Phone ringing [unidentified man] hello . [unidentified man] people are jumping off the beep building. [unidentified man] from how high . [unidentified man] i have no idea. [unidentified man] can you guys sit . [unidentified man] yeah, im sitting right here. [unidentified man] whats the indistinct . [unidentified man] its uh its uh people theres actually a body on the ground. A dead body. They just took the Body Back indistinct . And theres indistinct theres like fire all over the place. Like a wall, like [unidentified man] what do you see . [unidentified man] the planes right No One knows, im going to see the plane. The planes gotta be inside. Phone Ringing [unidentified man] yeah, indistinct . [rachel] hi. [unidentified man] hi. [rachel] hey. [unidentified man] who are you looking for . [rachel] oh, im sorry. Is Gregg Spiegelman over there . [unidentified man] uh. Can you play that again . [interviewer] yeah. phone Beeps Phone ringing [unidentified man] yeah, indistinct . [rachel] hi. [unidentified man] hi. [rachel] hey. [unidentified man] who are you looking for . [rachel] oh, im sorry. Is Gregg Spiegelman over there . [unidentified man] uh. So what i just heard was somebody calling into our desk asking for me, by my first And last name. And, its 20 years in the making, but it sounds like a younger version of my now wife who was my fiancee at the time. Can you get mom . I think its you. [rachel] okay. So i dont know. machine reproducing previous Phone Call Phone Ringing [unidentified man] yeah, indistinct . [rachel] hi. [unidentified man] hi. [rachel] hey. [unidentified man] who are you looking for . [rachel] oh, im sorry. Is Gregg Spiegelman over there . [unidentified man] uh. Phone Beeps [rachel] thats crazy. laughs [interviewer] thats you . [rachel] yeah. Of course. Yeah. I mean, baby me. Twenty something. Listening to myself on the phone, called the desk. Which was something i would do everyday. Just, you know, hey, what had for breakfast . , And, are you coming home at 2 00 . Or whats your deal . But then, knowing in that moment, its really the first time that i was worried i was going to lose something, you know, that was incredible to me And the most important thing to me. And so its weird listening to this like little timid voice, you know, call the trading desk, asking for him. The trip. Gregg Exhaling from his Nose Phone ringing [jon] trading. [unidentified man] indistinct , please. [jon] ah, off the desk. Can someone else help you . [unidentified man] yeah, did you guys see that Plane Crash . [jon] oh, absolutely. I just kept on answering phone because they were ringing. People were concerned. I really wasnt. It was this strange calm about it. And, you know, still to this day i say to myself, why didnt i just get up And walked out . [unidentified man] indistinct somebody just jumped. [unidentified woman] shut up. [unidentified man] yeah. It just keeps getting better And better. And theyre indistinct . [unidentified woman] but its not your building, right . [unidentified man] no, its right. Excellent. [unidentified woman] right. Suspenseful Music Plays [narrator] at 8 59 am, the Port Authority Police ordered the evacuation of both the And-south'>North And South towers. Soon, that ordered was expAnded to the entire World Trade Center complex. Having no idea whats about to happen, Jerry Kirkwood continues checking trades on the phone from the night before. [jerry] all right, double check. 70 300. Whoa, whoa, whoa, whoa. Suspenseful Music continues People Screaming [jeff] jerry, do you believe you wanna hear something . [jerry] it just happened again, jeff. Suspenseful Music stops [judith] hello . [alan] honey, the best place right now is for me to stay exactly where i am, okay . Judith Crying right . [judith] just get out of that building continues crying . [alan] honey, its just [judith] its horrible [alan] its just a Plane Crash, okay . Im gonna be fine, all right . [alan] its just a Plane Crash, okay . You need an ecolab scientific clean here. And you need it here. And here. And here. Which is why the scientific expertise that helps Operating Rooms stay clean is now helping the places you go every day too. Seek a commitment to clean. Look for the Ecolab Science certified seal. So whats going on . Im a talking dog. The other issue. Oh. Im scratching like crazy. Youve got some allergic itch with skin inflammation. Apoquel can work on that itch in as little as 4 hours, whether its a new or chronic problem. And apoquels treated over 10 Million dogs. Nice. And. The talking Dog Thing . Is it bothering you . No. Itching like a dog is bothering me. Until dogs can speak for themselves, you have to. When allergic itch is a problem, ask for apoquel. Apoquel is for the control of itch associated with allergic dermatitis And the control of Atopic Dermatitis in dogs. Do not use apoquel in dogs less than 12 months old or those with serious infections. Apoquel may increase the chances of developing serious infections And may cause existing parasitic infestations or preexisting cancers to worsen. New neoplasias were observed in clinical studies And postapproval. Most common Side Effects are vomiting And diarrhea. Feeling better . Im speechless. Thanks for the apoquel. Ahh, thats what friends are for. Ask your veterinarian for apoquel. Next to you, apoquel is a dogs best friend. Ayy, ayy, ayy yeah, we fancy like applebees on a Date Night ask your veterinarian for apoquel. Got that Bourbon Street Steak with the Oreo Shake get some whipped cream on the top too two straws, one check, girl, i got you bougie like natty in the Styrofoam Squeaksqueakin in the Truck Bed All The Way Home some alabamajamma, she my dixielAnd delight ayy, thats how we do, how we do, fancy like, Oh Hing was financial. Like American Express was there, like indistinct , And mary lynch. There was a lot of people downtown. [narrator] on the morning of 9 11, all the Phone Calls made from a Trading Room floor at one World Financial were recorded in real time during the attack on the World Trade Center. Working in finance at the time, we knew all of our Phone Calls were recorded. Above us was these wires that were hanging, And they would record the overall ambiance of what was going on the room. Phone Ringing [unidentified woman] indistinct . [lynne] hi, thanks. How are you . indistinct . [unidentified woman] no. [lynne] all right. gasp what was that . Im going, goodbye. Goodbye. [unidentified man] indistinct . Oh my god. indistinct . [unidentified man] theres an explosion in the other one that hadnt got hit. The beep second building just blew. Phone Ringing [george] indistinct . [michael] hey, who is this . [george] its george. [michael] george, this is palazzi. Did another plane just go in a second plane . Im watching it on the tv. Um indistinct let me talk to john. [george] all right. It wasnt til the second Plane Hit that we realized were under attack. Everything changed in those seconds. Some people decided to evacuate the office. All Of A Sudden. Theres only 45 of us in there. [jon] trading. [frankie] indistinct . [jon] were okay, frankie. [frankie] you all right . [jon] yes, thanks. There were other people that were on the phones like i was. Why am i still sitting here answering phones . , why was it my responsibility to do it . [jon] trading. [unidentified woman] indistinct . [jon] ah, she is off the desk right now. Its jon. [unidentified woman] oh, okay. [jon] were okay. If thats what youre worried about. [unidentified woman] yeah. [jon] yeah. Everythings fine. Okay . [unidentified woman] okay. [jon] yup, bye. Deepened into the cavity that something, as horrible as what was happening, was happening. Im gonna go to the window. See whats going on. People are jumping up high. Like up above, very high. [officer near jon] 90 floors . [jon] yeah. You could say that, yes. People jumping [officer near jon] from the top floors . [jon] because they cant get out. [officer] the planes in the building. Its not in the ground anywhere. [unidentified man] are you watching the news . [jon] oh, beep yeah. Were evacuating the place. [unidentified man] you good . [jon] yeah, half the top of them was empty cause they evacuated. With the second hit, And everybody realized, this wasnt an accident, were under attack. Then you couldnt keep people from it wasnt a question to stay in your sit. They all left. Phone Ringing [unidentified man] yeah, like dude, the second Plane Hit when i was talking to you. Hundreds of people are dead, man. [unidentified man] what the beep . [unidentified man] hundreds of people are beep dead. I wouldnt be surprised if people we know are dead. [unidentified man] i know, man. [unidentified man] they just evacuated my building, so im pretty much better getting out of here. But i dont wanna go outside, man, with beep falling out of the sky. [lynne] trading. [unidentified woman] lynne. [lynne] yo. indistinct . Holy beep [unidentified woman] i know, indistinct be me. [lynne] And im like, oh my god, you heard the indistinct . [unidentified woman] are you watching tv right now . [lynne] because im looking at it. I dont need to watch tv. [unidentified woman] oh my god. [lynne] this building right next to me. When the second Plane Hit, i wasnt watching the tv. I was on the phone, so when the second Plane Hit, our whole building shook. [unidentified woman] you have the building right next door . [lynne] yeah. Theres a dead guy in The Street. [unidentified woman] oh my god. indistinct thats super wrong. [lynne] indistinct its indistinct . [unidentified woman] are you evacuating your building now . [lynne] wait, wait. We indistinct , but the boss is like, get back to your seats i just hung up the phone, whoever i was talking to. Wait, i gotta go. [unidentified woman] okay. Now the guy was talking on an empty room, cause basically, someone in the back was like, everybody get the beep out, And that was it. [unidentified man] its going to be a dangerous area around here. Every time we turn around, they blow stuff up. I felt that, though. I said What The Hell was that . Phone Ringing that was that had to be an explosion. [unidentified man] get out of here. Phone Ringing [unidentified man] hello, hello. [unidentified man] hello. [unidentified man] yeah . [unidentified man] do you see this now . [unidentified man] yeah, dude. Where are they . [unidentified man] another plane just crashed into it. [unidentified man] what is that . [unidentified man] beep terrorists, dude. Its Gotta You know, im getting out of here, dude. speakers overlap Each Other Phone Ringing [judith] hello . [alan] honey, its me. [judith] hi. [alan] im fine. Yeah, there was a second explosion. Might have been the Fuel Tank in the plane. [judith] are you guys leaving . They thought it was like, terrorists on the tv. [alan] sighs well, they were taken, it was like, you know, suicide pump bomb. indistinct or something. [judith] yeah, alan And judith overlap Each Other are you guys leaving . [alan] i think the safest place, honestly, is right where i am. Honey, theres like, Body Parts out all long liberty street. [judith] oh my god. I want you to come home. [alan] i know, its okay. Im fine, all right . All right . Judith Cries [judith] indistinct come home, please. [alan] its okay. Its okay. [judith] come home. [alan] its okay, honey. The best place right now is for me to stay exactly where i am, okay . Judith Talks Indistinctly while crying its hard to hear again. This brings me back to that morning. Safest place was to be exactly where everybody was. Because they didnt know what was going on outside. Judith Sighs it was really hard. Through a long time i had never paid attention to, how do you exit the building, or if they had the fire drills. You know, every building has this protocol that they have to go through. I had to blow it off, i was still at work, i was focused on what i had to do during the day. Didnt really care. Nothings ever gonna happen here. So, i stAnd up at this point, i said, im out of here, i cant. I cant do this anymore. I dont care. Suspenseful Music Plays i gotta get out of the building, something was wrong. And that was when the second building collapsed. Emergency people where coming down, no matter what. They didnt care Suspenseful Music stop Sirens Wailing life is full Suspe Of Surprisesstop when you least expect it. woman laughs And open. What happened to all your things . I know you needed a place to study, so. And other times, it pays off knowing what to expect. At university of phoenix, you can count on fixed, affordable tuition from the moment you enroll to the day you graduate from your program. Learn more about our Tuition Guarantee at phoenix. Edu need longlasting freshness . Try new febreze Unstopables Touch Fabric spray. It doesnt just eliminate odors. Simply shake And spray to unlock the Breakthrough Power of touchactivated scent technology. That lasts, even hours later thats because Febreze Touch Stores Scent in your fabrics so you get bursts of freshness with every touch. Your whole world will come alive. Welcome home to fresh with new Febreze Touch. Ay. Suspenseful Music Plays faintly one can be an accident. Oh, crap. Hope everybodys okay. And then a second was now something. I gotta get out of the building. [jon] yeah . [unidentified man] yo. [jon] yeah . [unidentified man] like, this is so beep up, dude. [jon] i know. I Cant Talk to you. Theyre evacuating us. I gotta go. [unidentified man] all right, bye. The lines went dead. Suspenseful Music stops we all walked down the stairs, we left the building, And, at that point, we kinda splIt Up. There are thing that they did not show on tv that we saw. I stood on the corner in front our building, which is directly across The Street from the towers. Suspenseful Music Plays faintly unfortunately, seeing a lot of things that No One should ever see. sniff there were People Jumping, And they were jumping together. Holding hAnds. lynne Sobs Jon takes a Deep Breath i get out of the building, And it lets off on to the west side highway. Which is basically across The Street from the World Trade Center. Just seeing people flying out of the building. And then you hear Jon Imitates Thuds these thuds And im like, i cannot look back. Seeing people hang out the windows. Again, just trying to get peoples attention. Thinking that they could get rescued. And just realizing that the amount of heat And temperatures that they mustve been dealing with, the smoke. When you could hear them falling is just awful. sniffs not looking back. I just walked. And i walked behind, outside, along the water. And i walked back to our apartment that way. And it was just the sounds, the echoing. Sirens Wailing so intense, And you can hear just fire department, ambulances, police. Just everybody pouring down. It was this electric burning smell. I remember saying to somebody, that building is not gonna make it. And somebody was like, no way, its never gonna go down. And all Of A Sudden it started to pancake. [reporter] also, its too late, everyone. Were gonna be seeing some type you see this plume of dust. People covered. Covered in dust And covered in debris. Faces white, just ash all over them. And, you know, we were like, get into the building. Like, get yourself safe. Like, these coughing, choking. And theres just a suck, this suck everywhere. All you heard was trucks of Emergency Vehicles going downtown And the rest of the city was thick white. Truck Rumbling [blackdressed man] dont run. Only indistinct . Stop. Only indistinct . Dont run. And that was when the second building collapsed. We look back, building was coming down. suspenseful Music Ambulance wailing And we just start running. Get away from this, like, we gotta get up. And we ran up, And there was still trucks were coming down. Emergency people were coming down no matter what. They didnt care. Fire Truck honks And wails we never went back. Our office was the twin towers obviously collapsed on our building. When he passed away, you know, i guess we checked the stove And it still had the wrapper. Kathleen Laughs the Plastic Wrapper on the tray for being brAndnew. Yeah. Soft Music plays shortly welcome to allstate. Where you can pay a little less And enjoy the ride a little more. Now, get new lower Auto Rates with allstate. Because better protection costs a whole lot less. Youre in good hAnds with allstate. Click or call for a lower Auto Rate today. Ayy, ayy, ayy yeah, we fancy like applebees on a Date Night youre in good hAnds with allstate. Got that Bourbon Street Steak with the Oreo Shake get some whipped cream on the top too two straws, one check, girl, i got you bougie like natty in the Styrofoam Squeaksqueakin in the Truck Bed All The Way Home some alabamajamma, she my dixielAnd delight ayy, thats how we do, how we do, fancy like, oh in 2016, i was working at the Amazon Warehouse when my brother passed away. And a couple of years later, my mother passed away. After taking care of them, i knew that i really wanted to become a nurse. Amazon helped me with training And tuition. Today, im a medical assistant And im studying to become a registered nurse. In filipino youll always be in my heart. So when the towers went down, the there are some images that are out there of like, the bridge that was cut off. So you had the World Trade Center on one side. World financial center, our offices on the other side of The Street. It was this bridge. It was just just the stairs down were gone. We never went back. Our office was the twin towers obviously collapsed on our building. So i remember that they went back. A couple of i think indistinct name And a couple people went back to retrieve anything they could for people. So everything then, when they rebuilt And redid, it was all new stuff that had to be purchased And set us up with because that office was gone for yea i dont even think they opened it for two years after. optimistic music plays [narrator] the calls recovered from the 9 11 machine are a reminder of the pure evil that was directed at so many innocent people. All the employees at cibc whose voices were recorded from that machine made it out alive. There were no fatalities from the people that worked with us. You know, it was just the people that we all knew. People that worked across The Street. The fact that we didnt lose anybody is a miracle. [narrator] in total, 2977 people were lost as a result of the attacks on September 11th. More than 6000 others were injured. Jerry kirkwood passed away eight years later. Jerry kirkwood, yeah. He was a great guy. You could ask him any question, you could talk to him at any point in time, hell help you with anything. And he was that dedicated, hardworking Wall Street guy who, you know, you look up to. Youre like, wow, okay. One of these days, you know, im gonna be sitting here at 60 And im still gonna be doing this stuff . All right, hes doing it. Why not . [kathleen] a few years later he got prostate cancer. Emotive Music Plays we had laughs. Joann Chuckles he had no regrets. Yeah, yeah, yeah. No. And he loved And-drinking'>Smoking And Drinking And eating cheesecake. No regrets. Loved tv dinners. Yeah. Exactly. Kathleen Laughs he had a Andnew-stove'>BrAndnew Stove when he passed away. You know, i guess we checked the stove And it had the wrapper, Kathleen Laughs the Plastic Wrapper on the tray for being brAndnew. [kathleen] yeah weve been really lucky. I think that these incredibly dark things that have happened to us. When were lucky enough to come out of them, we try to live a different life. optimistic music plays softly And, you know, indistinct . We have a little bit. [narrator] in the days And months following September 11th, the country unified in a way not seen since World War ii. America was largely united again. Guitar Plays Softly 9 11. Right after, country was strong, it was impressive. You know, my philosophy is that Human Behavior And Human Development its evolutionary, not revolutionary. It takes time. We can have different opinions. We dont have to be hostile towards Each Other. We can do things. We can come at things from different ways. We dont have to be hostile. We dont have to be mean to Each Other. We can do it together. And thats what we did after 9 11. Because we did it together. optimistic music continues yeah, all the differences melted away. I mean, yeah, everybody was now we were unified that we were New Yorkers. Yeah. Freedom will always override evil. I mean, were still a free country, were still a capitalist society And we have the best country in the world. And other people dont like it. I mean, we fought a revolutionary war, fought a civil war for freedom, we fought a terrorist war for freedom. Theres a reason why people are on Waiting List to get into our country And theyre not on Waiting List to get out of the country. Theres a reason for that optimistic Music Fades have an awesome day. Chris im Chris Wallace from New Orleans to the northeast, the Death Toll from Hurricane Ida rises, as the recovery continues. Devastation stretches from the Gulf Coast to the nations biggest city. But its far from the only disaster striking the u. S. , as the west battles drought, heat, And fire. Well talk with Fema Administrator about the federal response And the forecast for the future. Then No One is saying from the federal government, No One, that the taliban are