First responders talk about the often-hidden pain and trauma of working in a pandemic • 14 min read First responders falling through the cracks: EMTs battle PTSD, depression on the job First responders often work around the clock, spending time away from family, battling stress and trauma on their own. During the pandemic, every patient must be treated as if they have COVID-19. ABC For Neda LaFuente, everyday moments with her family are not only precious, but they also play a vital role in her job. “They say, as paramedics, your most important time is your downtime … because that keeps us healthy,” she told “Nightline.” “If we have a healthy life outside of work then we can maintain a healthy life at work.”