Created: May 25, 2021 04:52 PM ROCHESTER, N.Y. (WHEC) — There has been a lot of talk about connecting low-income families to cheap, reliable internet. The federal government is funding a temporary program to help cover monthly costs, and providers will soon be under state mandate to offer $15 per month plans to those who qualify. But several local families say they’re already having to jump through hoops to access current programs for low-income internet benefits, and they worry these new plans will be no different. Ellen Lunts' family needs reliable internet service. “I have three school-aged children, two with severe disabilities,” she tells News10NBC.