It was also likely that practices might struggle with staffing as new entrants to the industry were coming in at a slow pace. Mike Giles, Ignition Advice chief executive, said the remaining advisers should think of digital advice as a junior adviser which was there to help organise and simplify the process allowing the human element to be saved for when it was better suited. “One thing [digital advice] does a good job of doing is how to triage people up the tree,” Giles said. “It doesn’t mean [digital advice] is going to replace full-service financial advisers, it’s meant to be an augmentation.”