with him anymore, had been alternately upset and angry as well detective howard cole spent some time with quinn's husband. >> i think there was times when he actually wanted to go get the money out of his own bank account and make the money drop. i think there was times when he thought we didn't know what we were doing. >> what was your sense of reid himself? >> seemed like a real decent guy. >> genuinely worried about his wife >> yes he was helpless, he was powerless and he was depending on us to fix it. i just really was very empathetic i put myself in his shoes and i thought that he dealt with it pretty well, considering the circumstances. >> reid waited at his home everyone waited as minutes became hours, hoping for some contact. but there was nothing. quinn's mom was so stressed that tony kravith suggested a change of scenery and had her brought to this back courtyard of the fbi's jacksonville headquarters. it was around 6:00 p.m. >> gail picked up the phone, her whole physical being changed