>> hi. >> but it wasn't the end of quinn and reid's anguish. they were frightened to return home. >> what would be the difference if that guy was in the house right now? >> i'm not going to get my stuff. i'm not going back there. >> reid later said he was extremely worried for his family's safety. >> no, sir, we don't have anybody in custody. i won't lie to you. >> i need to know that guy is caught, too. >> and investigators also desperately wanted to catch that guy. >> take a good look at the surveillance video taken from a -- >> and they were about to get some unexpected help. >> this is communications, how can i help you? >> i need to talk to somebody about my picture about some kind of woman's kidnapping or something like that. >> is that you? >> the man in the video, the man quinn says abducted her at gunpoint, comes forward. but he's not what investigators expect.