airlines. united management was ready to jump on board and quickly spent the money to develop this. >> as veteran united captain al haynes recalls, the training was initially received with a dose of skepticism. >> those captains that needed it, didn't want it and wouldn't do it so we thought this is a waste of time until it began to get into the flow of things and then we understood what it was about. coming up, captain haynes has no way of knowing a few years later, training to improve communication between crew members will help him get through one of the most terrifying situations a pilot could ever face. a catastrophic loss of control of a jumbo jet.
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