but karen's greatest treasure from this experience is the outpouring of love she receives from around the world. >> wonderful, wonderful messages. letters, i mean, books. can't even begin to mention all the wonderful people. it's great. >> karen's middle school tormenters and their parents issue an apology. the school takes action against the children. 50 hours of community service with senior citizens. completion of a bully prevention program, and suspension from school for one whole year. >> in this situation, they clearly took it too far. but you have to remember that most of these kids aren't really bad kids. 95% of kids who bully can be rehabilitated. that's really our goal. >> i really hope they've learned their lesson. i really do.