>> it was just -- we kept on saying her name. you know, like whitney. and she would just -- she was like shaking her head. yes, like, yes, it's whitney. you know, and it was pretty -- pretty special. >> five weeks before, whitney's father, newell, had been on a trip. colleen had to call then and tell him whitney was dead. he was on a trip again this time. but this call was different. >> colleen goes, it's whitney. and i just immediately fell to the floor. i go, no. i go, hang up the phone. so she hung up, and i called her back. because i just didn't believe it. >> it was like a dream. he had to make me call back. >> so i called back and she said i'm standing here and it's whitney. and i just -- i go -- the first thought in my head was, is there something wrong with her? >> what does she look like? >> what does she look like?