about this "dedicated claims rep" thing. okay, well... calling yourselves "dedicated"? we're all dedicated, okay? the entire website team worked late every night this week. look at sanjeev. he's a mess! what? no... guys, we're called dedicated claims reps because we each stay with an esurance customer throughout the automobile claims process. it's not because we think we work harder than you. well, you don't. [ sanjeev ] am i a mess? [ joey ] you slept in the vending machine... [ male announcer ] want a great deal on car insurance? go to esurance. it was a scene out of "fahrenheit 451." the fire department showed up. they stood and watched. a la carte government in action. first, get out the pitchforks and torches. shelly stockwell.