♪ come fly with me let's fly let's fly away ♪ >> who doesn't love a little frank? flying can be a pain even on routine trips, long delays no leg room, snakes on a plane, little bags of peanuts. we've all been there. >> we've all been there, snakes on a plane? snakes on a plane? >> we and samuel l., man, man. >> wow, a texas woman was so unhappy with her flight she is suing the airlines. abc's andrea canning shows us what happened. >> reporter: it can be a terrifying experience. your plane starts shaking in midair, drinks teeter, the aircraft suddenly plummets. colleen o'neill sitting alongside her attorney remembers the day in 2009 when her continental connection from college station to houston hit terrible turbulence just minutes after takeoff. >> i was thinking of my family. i was thinking are they going to be okay without me? >> reporter: court documents