to make that contagious? >> let's agree that you have to have the right culture. and the only thing that changes culture quickly is agony and pain. there is plenty to go around in the v.a.. so i would bring my management team in and start with the following premise. we'll be client centric and solution based. client is veterans. what are the solutions required? you're either on board or not. if you're not, get out of the room. i'll throw you down a flight of stairs. you have to coalesce and keep focus on who the client is. only way you can rectify the skins and shirts mentalities in big organizations. >> the throw them down the stairs option is probably why you were not considered. >> i'm glad i wasn't. >> joe grano, always calls the way he sees them. the housing market has been down. is he me or are only the banks paying up? legs, for crossing. feet...splashing. better things than the joint pain and swelling

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