government agencies go to great lengths to ensure they have redundancy in their backup systems. e-mails do not get lost. they're stored on servers. this is unacceptable and it's unbelievable. >> we don't have e-mails from her from 2009 to 2011 and her computer crashed. the good news is the n.s.a. was monitoring all the e-mails so i'm sure they'll be able to pick up on that if she was actually speaking to someone and taking the fifth, we'd be able to get to the bottom of it. how does this make you feel? >> i'm out raged. what this teals me is that that, what this tells me is those e-mails were so incriminating and they went so high up the chain that they had to invent this narrative that the dog ate my hard drive and i'm not buying it. >> becky, i want to get your thoughts on this because even if the computer did crash, she should have a hard paper copy of this. this is what the manual