that person was not there again. they told me they would call me. they never did. i called them. when i did, they said they had no record of my information there, personal information, social security number, military history, just gone. after than i walked away and sought other health care. >> wow, it doesn't encourage you to stay in the system. you're a u.s. marine veteran. you think this is criminal. >> i do. it goes beyond missing deadlines. it goes beyond fudging numbers. there are lives at stake and lives lost. one life is too many. and now that the va admitted to the numbers in the 20s of these deaths being related to time delay issues, at what point do we say we need to fix this and hold the people accountable for these losses? >> darron, you're a u.s. air