buttons. what phones are supposed to have? one for each number. so-called smartphones have two, maybe three buttons max. that's neat, but what do you do when you want to dial a four? it's not so smart then, is it? (laughter) nice phone, dude. thanks! smart phones make life easier. that's why esurance is introducing video appraisal. you can use your smart phone to video chat with a claims expert. they'll assess the damage and help settle your claim faster than ever. welcome to the modern world. esurance. backed by allstate. click or call. >> we want to know what you think happened to this aircraft. tell us what you think at facebook.com/kelly files. let me know your thoughts. i am megyn kelly. this is a special "kelly files king