recording saying the 911 operator sounded detached and even rude. some online are calling for him to be fired. his boss is coming out to defend him saying this man followed protocol. former prosecutor jonna spilbor and lis weihl. this created quite a stir. our viewers -- i'm amazed at the viewer feedback we have gotten. what is the beef? is it the see you when he first starts it, or is it the general tone? >> all after it, megyn. the fact there was was absolutely no compassion. this i -- this is not someone selling you a pair of shoes. this is someone on the other side of life and death. imagine the far it who was so detailed about exactly what was going on. trying to protect his son.