it's going to disappoint them to hear that i did this. i would like to apologize to each and every one of them. just a broken guy, got a few screws loose, i guess. never really knew it until now. >> alen bell is with me, a former air traffic controller. i wish you could have heard the calm with which the air traffic controllers -- when i was reading the transcripts, how they were talking him through trying to get him down, to land the plane. there's an open area to take the plane down. you served in air traffic control. how do you prepare for something like this? >> well, the human element of this is the most interesting one. there's no way you could prepare for something exactly like this. i think that in the days ahead as we look back on this incident, after we get by the shock of the initial tragedy of losing a human life and the