not live up to our training, our oath, but we have the opportunity to recover and get it right. >> reporter: after a sharply critical report placed blame on the charlottesville police department for its failure to contain the violence and protect the public. >> this is not a law enforcement event, this is a public safety endeavor. >> reporter: chief al thomas retired. raci raci racial. rachel brack ni took over the position. >> i walked into this position. i walked in in some ways with my eyes wide open but i didn't realize probably the extent and the breadth and width of what that responsibility would be because i had not really had the opportunity to hear how hurt this community was and still hadn't healed. >> reporter: the first images of hate america saw in charlottesville came from here. the night before the planned and permitted alt right rally, white nationalists marched on to the university of virginia campus with tiki torches. the visual was startling.